MISSION STATEMENT AND CORE VALUESOur Mission Statement: The USO lifts the spirits of America’s troops and their families.We will work by these core values:Mission FirstDo the Right ThingRespectExcellenceCollaborationAccountabilityGratitudeInnovationUSO.org

SAP HCM and HSP - Commissioned Employee and Hourly Employee PayrollHRMC - Staffing Employee Central - Employee Data and file maintenance.Business Objects - Payroll Reporting

Frito-Lay, Southeast Region OperationsSupported organization objectives at the South East Regional PepsiCo Better Together Office, including Pepsi, Quaker and Frito-Lay, Inc.Administrative support to Southeast Region DirectorSupported the Southeast Region Coordinator; provided daily IPM database downloads using excel spreadsheets, and word-processing software to prepare various reports.Maintained Diversity & Inclusion calendar and the Regional Certificate of Insurance Tracker; requested and coordinated collection of current certificates of coverage for the region.Completed special projects; respond to inquires; review and summarizes materials and data for presentation to admins on a quarterly basis.

"Our Mission and PurposeWhen ordered by the Adjutant General, provide an organized, trained, disciplined, rapid response volunteer force to assist state and local government agencies, and civil relief organizations in impending or actual emergencies to assure the welfare and safety of the citizens of Georgia."gasdf.org

Answered phones; greeted visitorsSubmitted order for office supplies, coffee, water and soda and breakroom supplies.Restocked break room snacks every other week.Processed and delivered mail.Maintained office equipment and submitted service calls.Rotated backup tapes weekly for Pepsi and Quaker servers.Created and maintained conference room shared calendars for scheduling meetings.

Conducted new hire orientation and onboarding.Created check off sheets for new hires, terminations, FMLA and STD.Requested background investigations and input E-Verify for new hires.Digitized all new hire paperwork and forwarded documents to accounting for payroll.Presented and reviewed company benefits eligibility and open enrollment. Reported changes to medical, dental and 401k carriers online for new-hires, qualifying events, open enrollment, address updates, FMLA, and terminations.Assisted employees with 401(k) loan processing, rollovers, and distributions.Coordinated quarterly 401(k) open enrollments and arranged materials distribution.Updated department managers with employees accumulated time off each month.Maintained and distributed a spreadsheet for employee vacation requests.Assisted VP of Medical Sales with additional projects as needed.Developed and implemented a filing system based on JCAHO recommendations.

Provided first level contact for basic and routine customer service inquiries and problemsUsed multiple applications to gather necessary information and notified business partners regarding messages, inquiries, and claim reportingDeveloped knowledge of company products and services.Promoted products and services to customers.Escalated problems or inquiries as needed to supervisors or agents.Used established procedures, scripts and screens to provide exceptional customer service.

Recruited employees, reviewed applications, coordinated scheduling for managers to review and interview applicants. Placed Out-bound calls to pre-screen applicants prior to scheduling interviews. Conducted background investigations, DMV reports for potential new-hires prior to making an offer of employment.lead level and random drug screeningConducted New Hire and Temporary Employee Orientations; including, Safety Training, Sexual Harassment and Diversity Awareness Training.Negotiated contracts and agreements with Temporary Agencies and Headhunters for staffing needs.Attended Job Fairs to recruit new employees.Prepared all new-hire, temporary and termination paperwork for files.Maintained spreadsheets for Applications, Terminations, New-Hires and Temporary Employees.Reported changes to online to carriers for new-hires, life event changes, address updates, FMLA and terminations to BCBS GA, BCBS COBRA, MetLife, Chartis (Workers Comp) and John Hancock (401k).Updated employee files in ADP with personal data, compensation, benefits, tax data, and terminations.Coordinated annual BCBS and MetLife open enrollment Health Fair. Arranged for distribution of materials from carriers, communicated changes to employees and arranged on-site representation. Assisted with insurance renewals for Welfare plans.Maintained ISO Training Log, ensuring ISO Training Checklists were correct and filed appropriately in separate employee files.Assisted employees with 401(k) Loan processing, rollovers, and distributions.Coordinated quarterly 401(k) open enrollments; arranged materials distribution and on-site provider representation.Prepared and reported online Workers Compensation accidents and injuries. Assisted with employee counseling, terminations and investigating employee complaints.Prepared monthly reports for accounting and HR Director.Conducted monthly audits of data pulled from ADP and processed carrier bills for payment.

Call center and on-site contract assignments when needed.Educated and enrolled employees in employer sponsored benefits, medical, dental, vision and optional voluntarybenefits.Provided on-site, one-on-one enrollments with benefit confirmation statements.

Call center contract assignment. Extensive training class including HealthCare Reform updates prior to answering inbound calls. Educated and enrolled employees in employer sponsored benefits and optional voluntary benefits. Assisted employees with benefit related inquiries and password reset for online enrollment.

Assisted in adding cost masters to HRP for open enrollment and updating CSM.Processed enrollment forms for new hire employees and open enrollment benefit changes.Processed Flexible Spending Account and Dependent Care Account forms for reimbursement.Assisted in special projects as needed for open enrollment.

Contract Position• Provided Health and Welfare administration services to Human Resources/Benefits Provider Business Administration Services clients with over 1,000 employees and Major Account Services clients with between 300 and 1,000 employees.• Worked with the client’s Human Resource staff and employees to responding to benefit related inquiries and questions.• Worked with a client’s benefits provider(s) to resolve eligibility issues and to escalate service and/or claims issues on behalf of employees.

• Managed a complex book of business, voluntary dental and vision benefits, written on Compbenefits paper, with approximate annual revenue of $600,000 and maintained a retention rate of 98%. • Developed and maintained daily interactions with producers, internal sales, brokers, human resources managers and employees, which included medical, dental and vision, product education and industry trends. Communicated daily with internal sales representatives, brokers and clients regarding annual renewal negotiations, emphasizing on retention and cross selling Humana medical and life plans. • Accumulated trend and underwriting data to integrate Humana medical plans in with the voluntary products. Quoted medical plans under 99 lives. Produced tracking forms showing trend for submitting to underwriting for quotes on groups over 100 plus lives. • Coordinated with brokers and employers to set up and participate in health fairs, including preparing presentations with handouts and give-a-ways. Educated employees and presented plan benefits in small group and large fairs and small group settings. Increased revenue in voluntary enrollment of dental and vision benefits. • Annually participated in The Federal Open Season – Humana / CompBenefits Federal Dental Advantage Plan, Humana Federal Medical, CoverageFirst consumer driven health plan and Health Maintenance Organization. Conducted presentations to an approximate 1,000 plus Federal Employees. Increased participation in the plans with new enrollments.

• Managed a health, life and dental small book of business with a 95% retention rate. Maintained client satisfaction and retention of accounts. • Maintained existing relationships with business owners and HR representatives through pro-active communications including phone calls, e-mails and letters. Developed relationships with broker partners, existing clients and insurance carriers. Provided ongoing communication and education to clients on latest the trends, concerns and changes in the industry.• Presented needs analysis at renewal and at the request of the client to change carriers by obtaining new census data and desired plan modifications.• Advised and assisted clients on reducing costs by presenting alternate carrier quotes and benefit packages. Assisted with enrollment, claims, billing and other service issues.

• Managed a medical malpractice book of business including new lines, renewals and cross marketing of products.• Collaborated with Account Executive in preparation of new business submissions to carriers and achieving agency’s account service standards. Consulted with clients to identify, propose and sell additional offered services to meet their insurance needs. Developed and maintained relationship with clients; achieved renewal retention goals.• Conducted inside sales by qualifying prospects, performing necessary research, obtaining premium quotations and developing proposals.• Established and maintained excellent working relationships with new and existing clients, company representatives, team members and other agency personnel.• Supervised work delegated to Assistant Account Manager for accuracy, timely completion and workload balance to ensure achievement of results.

• Managed a large account in Georgia, North Carolina and South Carolina.• Implemented and administered on-line enrollment procedures with insurance carriers’ internet web based enrollment and eligibility sites.• Maintained COBRA administration, saving the company $7,000 per month.• Educated and enrolled employees in company offered benefits and conducted yearly enrollment presentations. Established relationships with company officials and multiple insurance carriers. Administered company guidelines for enrollment and insurance carrier policies• Reported eligibility, terminations and employee changed due to qualifying events to human resources, payroll and insurance carriers. Researched employee claims with 98% resolution within two days. Reported and filed employee claims for accidental death and dismemberment, disability and life claims. Analyzed account reconciliation of all of insurance carrier invoices.

Travelers - Contract Coordinator AssistantMetLife - Customer Service Representative