Jamie Alston Email & Phone Number

Raleigh, North Carolina, United States

• Provide consistent oversight on service ticket progress and day-to-day operations to ensure SLAs and customer expectations are managed
• Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues
• Act as the day-to-day primary point of contact for client escalation points and contribute to escalated problem resolution by giving hands-on support to end users when necessary
• Identify patterns of concern and make recommendations of opportunities for process improvements
• Remain abreast of best practices and industry standards for continuous improvement of the Service Desk and its catalog
• Serve as an internal consultant to leaders and teams at varying levels throughout the organization

Raleigh-Durham, North Carolina Area

* Receive inbound telephone calls and tickets in trouble tracking tool (ServiceNow) for end-user and desktop support.* Provide excellent customer service, technical troubleshooting, and problem resolution.* Provide user-friendly explanations and follow-up using the telephone, emails, and/or in-person communication.* Resolve customer problems in a friendly.

Greensboro/Winston-Salem, North Carolina Area

• Deliver expert-level, hands-on and practical training to staff and providers
• Build and maintain positive working relationships with staff and participating providers through education of need and implemented software solutions.
• Monitor and audit end-user access
• Implement and train staff on new software
• Test and troubleshoot in a super-user environment for software development
• Endpoint management of remote users and their workstations

Greensboro/Winston-Salem, North Carolina Area

• Manage and supervise staff
• Advocate for quality health care access for uninsured and underinsured patients.
• Promote collaboration among participating physicians and patients meeting the eligibility standards for ready access to services.
• Promote the organizations services through direct customer contacts.
• Write, manage and identify grants to maintain and expand the program.

Greensboro/Winston-Salem, North Carolina Area

• Serve as a liaison between departments in the resolution of day-to-day administrative and operational problems.
• Schedule and coordinate meetings, interviews, appointments, events and other similar activities.
• Enter payables into QuickBooks, print and copy checks. Balance monthly bank statement.
• Maintain current month/quarter data for referrals made and unable to fill for uninsured patients.

Bear Creek, NC

 Input estimates into computer database. Input payroll weekly into QuickBooks. Enter receivables/payables into QuickBooks, print and copy checks. Balance monthly bank statement. Pay monthly/quarterly payroll, state and federal taxes. Print and distribute W-2’s.