Jamie Cuttle Email & Phone Number

Alpharetta, GA

• Lead a team of associates that handle malpractice insurance, compensation funds, contracts, presents, resumes, work verifications and claim histories in a high-volume environment
• Set goals and incentives for support members by identifying, coordinating, and implementing initiatives/projects that create efficiencies, optimize systems and processes, track performance, promote customer.
• Contributes actively to the implementation of process improvements throughout Customer Care
• Create performance metrics used by the business to recognize gaps, inefficiencies, and increase overall performance which has allowed for more effective team and workload management
• Lead team and customers through change and adoption periods of Salesforce and system integrations
• Assists in the creation of annual business plan and strategy for the customer care team

Alpharetta, GA

• Provided vision, leadership, and direction to support operations
• Increase the effectiveness and efficiency of support services through improvements to each function (Customer Care, Marketing, and Credentialing) as well as coordination and communication between functions
• Salesforce.com administration, sales support, and implementation of key business applications
• Managed, and evaluated operation processes and procedures, in accordance with the standards and procedures set out by the organization
• Increase revenue by increasing retention rate, lead generation, and customer satisfaction through good quality and service
• Drive initiatives in the management team that contribute to long-term operational excellence

• Research, analyze, strategize and implements all marketing efforts
• Project, process and vendor management
• Develops, installs procedures and controls to promote communication and adequate information flow within the organization
• Manages reporting, measurement and feedback and control systems
• Guides and directs management in the development, production, promotion and financial aspects of the organizations products and services
• Develop and monitors several social media outlets including Facebook, Merchant Circle, LinkedIn & Ping.fm

Greater Atlanta Area

• Plan and coordinate worldwide group travel for corporations
• Build relationships and negotiate contracts with vendors to ensure best rates and packages available to ensure that projects are completed at or under budget
• Monitor registration, hotel rooming lists, meal function menus, and details of service thus troubleshooting issues before they become problems
• Effectively manage multiple tasks in an efficient and highly organized manner to assure that event requirements and objectives are met to the highest satisfaction of the client
• Maintain timelines and budgets for each client and each client event
• Develop spouse tours, sporting tournaments, and special events tailored to client expectations

Education record

Education record