Jamie Cuttle Email & Phone Number

Alpharetta, Ga

•Lead a team of associates that handle malpractice insurance, compensation funds, contracts, presents, resumes, work verifications and claim histories in a high-volume environment•Set goals and incentives for support members by identifying, coordinating, and implementing initiatives/projects that create efficiencies, optimize systems and processes, track performance, promote customer satisfaction and team moral•Contributes actively to the implementation of process improvements throughout Customer Care•Create performance metrics used by the business to recognize gaps, inefficiencies, and increase overall performance which has allowed for more effective team and workload management•Lead team and customers through change and adoption periods of Salesforce and system integrations•Assists in the creation of annual business plan and strategy for the customer care team •Conducts job duties in accordance with corporate values and culture (wisdom, growth and others first)

Alpharetta,Ga

•Provided vision, leadership, and direction to support operations•Increase the effectiveness and efficiency of support services through improvements to each function (Customer Care, Marketing, and Credentialing) as well as coordination and communication between functions•Salesforce.com administration, sales support, and implementation of key business applications •Managed, and evaluated operation processes and procedures, in accordance with the standards and procedures set out by the organization•Increase revenue by increasing retention rate, lead generation, and customer satisfaction through good quality and service•Drive initiatives in the management team that contribute to long-term operational excellence•Responsible for planning, development, and implementation of all the organization’s internal and external marketing strategies and marketing communications•Determine staffing requirements, interview, hire, and train new employees•Established and monitored timely performance objectives and annual reviews for direct reports•Consistent track record of developing and implementing innovative ideas that improve operations, revenues, and profits while effectively controlling expenses•Identified key consumer insights via research and recommended new opportunities•Implemented improvements for daily operations of Salesforce.com

•Research, analyze, strategize and implements all marketing efforts•Project, process and vendor management•Develops, installs procedures and controls to promote communication and adequate information flow within the organization•Manages reporting, measurement and feedback and control systems•Guides and directs management in the development, production, promotion and financial aspects of the organizations products and services•Develop and monitors several social media outlets including Facebook, Merchant Circle, LinkedIn & Ping.fm•Designed visual graphics to convey strong brand message through sales materials, marketing collateral, website design, online mock-ups and ads, online promotions, print ads, direct mail, PowerPoint presentations, email newsletters and event materials

Greater Atlanta Area

•Plan and coordinate worldwide group travel for corporations •Build relationships and negotiate contracts with vendors to ensure best rates and packages available to ensure that projects are completed at or under budget•Monitor registration, hotel rooming lists, meal function menus, and details of service thus troubleshooting issues before they become problems •Effectively manage multiple tasks in an efficient and highly organized manner to assure that event requirements and objectives are met to the highest satisfaction of the client•Maintain timelines and budgets for each client and each client event•Develop spouse tours, sporting tournaments, and special events tailored to client expectations•Manages staff during conference preparation and on-site•Coordinates the creation and production of all event-related promotional materials, mailings (print and electronic) and presentations•Visualize and design themes, program of events, banners, bag tags, signage, registration and evaluation forms using graphic design techniques •Oversees all event logistics, including: meeting space coordination, hotel room block management, food and beverage management, registration, on-site audiovisual and off-site activities/entertainment •Create and maintain databases for clients, hotels and destination management companies

Education record

Education record