Experienced IT professional, with strong technical background in both Mac and Windows platforms, including certifications in Apple hardware/software on Mac OS and iOS platforms. Proficient in JIRA building and systems level administration. Extensive experience with helpdesk end user support across multiple platforms and devices, imaging/deployment solutions, and inventory management in an IT environment. Creative problem solver, who is organised, detail-orientated and has strong verbal, interpersonal, and written communication skills. Passionate about providing exceptional service in a retail and professional setting across internal and customer requirements. Excellent social media, marketing, technology and hardware skills.