Jamie Emmott Email & Phone Number

Leeds, England, United Kingdom

On 14th Feb 2022 Hitachi Capital (UK) PLC rebranded as Novuna, marking the start of an exciting new stage in our journey as one of the UK's leading financial companies, now with the backing of one of the world's largest and most diverse businesses - Mitsubishi HC Capital Inc.

Business and Personal Change

As a member of the EMCC I contribute to the Yorkshire networking meetings as a facilitator and participant.• Facilitated the successful June 2015 meeting ‘Coaching for Change’ working through Robert Kegan & Lisa Laskow Lahey‘s learning platform Immunity to Change

Responsibilities: To lead the strategy for improving operational capability. Works across the corporate change portfolio managing plans to ensure the business is ready to receive change from a people, process, technology and risk perspective providing visibility of impacts and absorbability. To lead communication and engagement strategies to influence and shape the culture within the organisation. Lead a team of Operational Change Analysts and Managers across three sites, coaching and mentoring… Show more Responsibilities: To lead the strategy for improving operational capability. Works across the corporate change portfolio managing plans to ensure the business is ready to receive change from a people, process, technology and risk perspective providing visibility of impacts and absorbability. To lead communication and engagement strategies to influence and shape the culture within the organisation. Lead a team of Operational Change Analysts and Managers across three sites, coaching and mentoring them, to ensure the right change is delivered at the right time, in the right way, once. Represents Operations at the monthly Change Board meetings, acts as senior user across individual programme and project boards.Key Achievements:• Improved the success of change and employee engagement by creating, implementing and managing the internal and external communication and engagement strategy and plan for change across HML• Generated benefits of c£230,000 by delivering 25 enhancements in 6 months through re-engineering the approach to small change, including assessment and prioritisation, to focus on value and return on investment• Increased engagement scores by 20% over 6 months creating and leading the approach to employee engagement analysing Towers Watson data and action planning within a department of 80 colleagues then collaborated with other business areas to enhance business wide initiatives• Programme Manager for the £1m Quality Investment programme to support the ‘Market Leader for Quality’ corporate strategy• Positively influenced culture and engagement by creating and facilitating a highly valued season of ‘Question Time’ events for c.1200 employees to engage with senior management• Increased quality and effectiveness by successfully implementing and embedding a performance dashboard across four sites to over 800 employees• Supervised operational readiness to successfully implement changes resulting from the Mortgage Market Review across 30+ client processes Show less

Responsibilities: Implementation of new clients and client projects into Operations. Leading, coaching and mentoring a team of Integration Managers and Business Analysts across three sites to ensure projects are delivered efficiently and effectively including process and operational design, maintaining client brand and enhancing customer experience, provision of requirements, risk and issues management and stakeholder engagement.Key Achievements: • Ensured operational stability and… Show more Responsibilities: Implementation of new clients and client projects into Operations. Leading, coaching and mentoring a team of Integration Managers and Business Analysts across three sites to ensure projects are delivered efficiently and effectively including process and operational design, maintaining client brand and enhancing customer experience, provision of requirements, risk and issues management and stakeholder engagement.Key Achievements: • Ensured operational stability and reduced customer impacts by creating and leading the Operational Readiness approach for client boarding that became a differentiator for new prospects• Ensured the business was ready to accept change, improving the quality of change delivery, by creating and owning a 'Business Readiness Heat Map' that monitored critical readiness factors, highlighted risks and issues, and engaged the business• Successfully delivered operational readiness for take on of 6 major client portfolios totalling over 30,000 customers• Enabled a 10 year contract to be signed with a major Irish Bank by leading on site due diligence for stand-by services, managing the relationship and creating an invocation plan• Improved the capability of middle managers and reduced external spend by supporting the internal talent programme, interpreting and delivering 360 feedback and providing focused coaching interventions, assessing 26 leaders at their internal leadership accreditations. Show less

Responsibilities: Led a 280 head Credit Management Centre dealing with mortgage arrears, litigation and repossessions. Included budget and cost ratio management, waste removal and process improvement, performance management using KPI and quality audits, SLA delivery, compliance with regulation and TCF principles, risk mitigation and management, client relationship management, employee engagement and staff satisfaction. Key Achievements: • Finalist for 'Leader of the Year'… Show more Responsibilities: Led a 280 head Credit Management Centre dealing with mortgage arrears, litigation and repossessions. Included budget and cost ratio management, waste removal and process improvement, performance management using KPI and quality audits, SLA delivery, compliance with regulation and TCF principles, risk mitigation and management, client relationship management, employee engagement and staff satisfaction. Key Achievements: • Finalist for 'Leader of the Year', 'Outstanding Contribution' and overall 'Employee of the Year' in companywide staff recognition awards.• Saved in excess of £300K per annum by developing and leading a companywide Continuous Improvement and Engagement strategy that made people think differently about what they did and empowered them to identify and implement process improvements• Increased retention by 18%, reduced sickness by 30% and increased employee engagement scores by 15% by creating a culture and engagement strategy within the department• Improved cash collection targets by 19% by designing and delivering training as part of bespoke ‘Collector as Coach’ intervention• Enabled 17 internal management promotions through developing and retaining high potential leaders• Deputised for Director of Credit Management at CML arrears and possessions panel, client reviews, Board meetings, audits and new prospect meetings Show less

The Credit Management Implementation Programme Business Manager has an appropriate mix of commercial and technical expertise to enable representation of the whole of the HML Credit Management operation in making decisions that will direct & support the development of the Credit Management Implementation Programme towards successful delivery of the Arrears Re-engineering vision.

Post Grad, Executive And Business Coaching

Bachelor Of Science (Bsc), Applied Biology

Education record