Jamie Farnam (She-Hers) Email & Phone Number

Hold the organization’s second highest position supporting the Executive Director and driving the strategy for the organization’s operations. Supported members as they attained their annual 14 hours of education and developed supplemental training material to expand member education opportunities. Work with municipal and county leadership to resolve development concerns and bring the appropriate stakeholders together to influence affordable housing options. Create and analyze member pulse surveys to improve member satisfaction. Partnered with a 3rd party branding/communications partner to ensure all messaging is on brand and to deliver a multi-channel approach to communication leveraging the website, a newsletter, and social media. Manage inventory control for the office and ordering of all supplies. Plan events and network within the community to spread the brand and mission of the organization. • Increased annual funding from $5K to over $40K during tenure by writing, reporting on, and managing grants. • Meet monthly with the Executive Director to develop the long term strategy for the organization.• Serve as a mentor to a staff of four.• Lead for all employee engagement, culture, and employee satisfaction. • Analyze and innovate the member value proposition.• Created a professional development needs assessment and leveraged feedback to create relevant programming sessions.• Develop new curriculum that will help realtors develop their business, provide continuing education, and keep them informed of industry changes. • Manage a member base of 1.4K local realtors. • Lead the organizations Diversity, Equity, & Inclusion and Government Affairs committees while also serving as a liaison to the Board of Directors. • Led 462 people through over 200 hours of continuing education within the first six months in role. • Oversaw the integration of a new technology which included migration, training staff, and documentation.

Developed multi-year strategies to grow Brooklyn Pride and upholding the organization’s mission to deliver socially conscious and culturally responsive programs, partnerships, and advocacy. Provided coaching, leadership, and provided strategic advice to Board Members, Committee Leads, and junior leaders. • Delivered 10% increase in operating revenues by analyzing expenditures and securing additional funding. • Helped grow Pride event participation from 40K to over 60K attendees across multiple events annually while increasing sponsorship dollars from $20K to over $75K. • Envisioned and executed the organization’s first gala, which raised over $20K and had 200+ attendees. • Scaled the organization’s footprint in the community growing from a week of events to embedded events throughout the year that served multiple communities and/or demographics. • Worked with the executive team to diversify geographical location of events and the development of events that appeals to various demographics to improve the organization’s value to the community. • Recruited, managed, and allocated a team of volunteers to maximize resources. Grew volunteer base from 45 to over 120 people. Developed volunteer job description and pre-event meetings to drive transparency. • Overhauled the organization’s communication strategy by re-designing the website, developing a PR strategy, developing a quarterly newsletter, creating new social media campaigns, and solidifying the brand voice. • Developed all Policy and Procedures which included the Mission Statement. An organizational Overview (history, structure, committees), Process for selection to leadership positions, a Code of Conduct, Volunteer Expectations and Requirements, outlining Conflicts of Interest, Confidentiality documents, Fiscal Policies & Procedures, Purchasing & Reimbursements guidelines, and grievance Procedures.

Greater New York City Area

Educated local camps on the value proposition of partnering with the association. Developed relationships throughout the community to spread awareness of the organization and identify strategic partnerships. Assisted members with education on accreditation processes and helping them complete the appropriate steps for certification. • Developed the organization’s first pre-conference communication strategy, developed onsite affinity events, scheduled staffing for the hospitality area, and created a sensory room to improve the environment for the conference 3K+ attendees. • Provided technical support and educated clients on the accreditation process to improve their experience. • Innovated the member value proposition, delivering new benefits that drove member satisfaction. • Overhauled training materials to provide more value to members.

Directed the strategy for the member value proposition, business development efforts, and securing new funding sources. Collaborated on organizational growth in partnership with other YMCA leaders. Managed a team of 18 direct reports. Personnel experience included recruiting, interviewing, hiring, onboarding, training, directing work, and evaluating performance.• Managed a $6.7M annual P&L• Increased revenues each year by a minimum of 2%. • Secured $20K in grant funding to bring new programming to the community.• Developed all standard operating procedures, policies, and all staff training on member engagement to ensure a consistent experience while improving the member value proposition. • Worked cross-functionally with fellow Directors to create engaging events, designing newsletters, developing marketing strategies, and creating promotional materials.• Worked collaboratively to plan and execute major donor and staff events.• Analyzed and innovated the member value proposition, introducing new benefits that drove engagement.

State Of New Jersey

Built and expanded relationships within diverse population of potential and existing child care providers in a range of communities. Designed and delivered trainings for child care providers on requirements for state licensing and program improvement. Mentored new inspectors, providing training in both field and office procedures Reviewed and evaluated 210 child care facilities serving approximately 9,500 children to ensure quality programming and safety for all participants. Created written reports to allow renewal of licenses.

Developed programs for youth, family, and teen participants. Led 30 professional YMCA staff and volunteers in coordinating all aspects of 10-day regional teen leadership school serving 200 teens.Managed, coached, and supported 5 full time and 30 part time staff at 9 program sites and supervised 80 seasonal staff at 4 off site summer camps.Created and reported on program budgets, ensure that all programs remain compliant with licensing requirements