Jamie Fortucci Email & Phone Number

London, United Kingdom

• Management and ownership of new starter/site move/leaver processes and scripts• Management of O365 licences• Management of PC rebuild process• SME on Workday (Nuffield Health’s self-service HR portal)• Escalation point, mentor and trainer for 1st line • P1 and P2 incident manager in hours and out of hours• Occasional site visits to resolve incidents• End-to-end management of virus/malware tickets• Liaising with 3rd parties with installson Nuffield devices• Liaising with corporate clients to install Nuffield software on non-Nuffield devices• Working with Nuffield/external project managers to integrate new starter process with projects• Provide feedback on technical performance of 1st line• All responsibilities below

London, United Kingdom

• Key support to clinical and/or business sites• Logging support calls via telephone and email• Resolving 1st line incidents and requests• Management of user accounts in AD, EMC and O365• Software installations of 100s of softwares used by Nuffield Health• Ensuring all tickets are resolved to a high level of customer satisfaction• Providing prompt escalation to 2nd Line and 3rd Line Support/Problem Management team as required• Providing regular feedback to clients regarding the status of their tickets• Providing exceptional communication between the service desk, end users and resolver groups• Ticket management and tracking using Remedyforce and Service Now ticketing systems• Meeting and exceeding customer specific service level agreements (SLAs)• Proactive Management of tickets raised with 3rd party resolver groups• Utilising various remote support software when necessary• Liaising and assisting Field Engineers on client sites• Ensuring all tickets are categorised to correct standards• Following Security admin and information security processes• Following Sev-1 / Sev-2 escalations and notifications where appropriate• Regular shift work as out of hours support for OOH P1 and P2 incidents

London, United Kingdom

We provide a clear, concise stepped approach to understand and apply the changes coming with the GDPR and new PECR .Helping you translate the legal jargon into business relevant information.

London/Leeds, United Kingdom

This year Intermarketing added Data and CRM to their integrated offering and recruited a team of the best and brightest across the industry to guide the project. Specialising in data strategy for retention, re-engagement and acquisition; we work in tandem with all other areas of the agency to ensure our clients have access to a full range of marketing services, all of which are delivered to our award winning standards. As data consultant my responsibilities are:- Data strategy- Data compliance- Account management- New business pitching- Client management- Marketing strategy- Campaign management and delivery- Analytics- CRM- eCRM- Reporting

London, United Kingdom

After a year I was promoted to Account Manager having nurtured and grown a number of my accounts in to key accounts. Having proved myself able to manage larger accounts I was also entrusted to manage a few key existing accounts too.Working on larger, more sophisticated accounts allowed me to hone existing skills while developing new ones and expanding my knowledge of data and marketing as a whole. Key skills and responsibilities were:- Client management- Networking- Database marketing- Direct marketing- Data compliance- Email marketing- Time management- New business pitching- Marketing analytics- Integrated marketing solutions- Digital marketing- CRM- eCRM- Branding

London, United Kingdom

I initially started on REaD's graduate scheme performing a new business role. After completing the grad schemea and soon winning enough small to medium accounts to manage I was promoted to Account Executive. Towards the end of my year in this role I was trusted to co-account manage a number of medium sized clients as well as my own clients. Key skills and responsibilities were:- New Business/Sales- Client management- Networking- Database marketing- Data compliance- Time management

General facilities maintenancePlumbingElectrics