At SGWC we equip organizations for success through compelling grant writing, strategic training and expert support within the competitive nonprofit sector.

Managing all digital operations for Intelligent Threads - web design & sustainability | ecommerce program | shop & inventory integration | email marketing | affiliate & partner programs backend ops | social media content design & creation | analytical data analysis of all channels and digital presence | continuity of online design & appearance | general marketing | implementation & standardization of digital operating procedures | standardization of branding content | development & maintenance of graphical standards, templates, & resources

Website Creation & ContentSocial Media presenceNewsletter creationEvent Promotions & FlyersProject Packets & ProposalsGraphic DesignStandardization of Branding ContentDevelopment and Maintenance of Graphical Standards, Templates, and Resources

Full time, live-in caregiver for my sweet grandmother! Quite a change from corporate America, but glad to help family out for several years.

Waco's Largest Gift Store -Manage all employees and daily store operations, create schedules, direct daily tasks, standardize and document all store processes - first time ever done in 20 yearsCreate and maintain vendor relationships (over 150) by seeking quality vendors to increase sales marginsExpanded social media presence by increasing Facebook followers 128%, ran weekly contests via Facebook to increase online and in-store traffic, expanded sales to FacebookCreated and maintained sales account on Craigslist; used Pinterest, Twitter and Instagram to encourage new vendor ideas and increase in-store sales

Operations Advisor on the Global Operations Team for Consumer and Small,Medium Business Sales - specifically the online chat business globally.PM lead and advisor for alternate channels (chat/email)Global Operations chat SME, trainer, routing rules and strategy consultantDell IT (chat) and Infrastructure liaisonMajor chat issue escalation POC - 24/7 Global Chat BCP(DR) creator and ownerGlobal Operations Chat training program creatorChat Weekly Postcard (email) creatorCertificed Social Media and Community professional - DellLead global CCO and PMO services expansion for chat

Liaison between senior sales team and operations teamRan strategic part of operations teamWorked closely with front line managers to drive performance and awareness for operational metricsRamped up entire US Sales chat business to fall in line with standard operating procedures of all other LOBs at DellLead the Virtual Store change management process each monthLead the weekly Standard Operating Procedures call -kept everyone on task and on time for deliverablesActed as SME for Talisma (chat) tool reporting as well as the Virtual Store Process

McGregor Site Ops Mngr (~6 mo) - team of 4 directs.Main POC for all operational aspects of the site.Implemented the "Better Living thru CCO" campaign to re-market the way the site viewed the Operations team.Built up team camaraderieRan manager 1x1's to address outliersOrganized end of month changes, seating chart moves and station ID/jack number placementsRan weekly ops review in senior staffIn charge of quarterly spending for the Waco site -up to $10,000 a quarterImplemented first Business Process Improvement Program for Waco site - saving Dell up to $20,000 yearlyImplemented First Responder Program and first respond program team lead for Waco site.