Jamie Swanson

Jamie Swanson Email and Phone Number

Leadership Development ☑ Organizational Development ☑ Learning and Development ☑ Culture Influence ☑ Process Improvement ☑ Life Coach @ Regions Bank
birmingham, alabama, united states
Jamie Swanson's Location
United States, United States
Jamie Swanson's Contact Details

Jamie Swanson phone numbers

About Jamie Swanson

I am an accomplished culture, training, and operations leader with a passion for helping people. My mission has always been to help others unlock their potential in ways that profoundly impact businesses. I’ve achieved this vision for over 20 years, earning a reputation as a culture fixer and forward-thinking mentor. I’ve enjoyed continued successes requiring an eye for transformation in culture, learning and development, process improvement, and operational domains. By leveraging my thirst for knowledge, I have routinely instilled a progressive learning element into corporate programming that evolves core staff skills. My leadership DNA and learning philosophy are based on five pillars: 1) Outstanding Training and Facilitation2) Lean/Six Sigma Methodologies3) Leadership Development & Coaching4) Risk Management5) Operational ExcellenceBy focusing on these key areas, I have successfully led multiple businesses at PayPal to prosperity. I’m excited about the future and believe culture, training, and operational fitness are as central to business growth as ever. Please feel free to reach out via jswanson8714@gmail.com or connect with me on LinkedIn. Thank you, and please have a wonderful day!MBTI: INFJStrengthsFinder: Input, Connectedness, Futuristic, Learner, IntellectionEnneagram: 9 The PeacemakerCertifications/Qualifications:Life and Leadership Coach - LPI Certified CoachEQi (Emotional Intelligence) – Certified FacilitatorFranklin Covey Speed of Trust – Certified FacilitatorMyers Briggs Type Indicator – Certified FacilitatorLeading Effective Decision Making – Yale School of ManagementSix Sigma Black Belt Trained

Jamie Swanson's Current Company Details
Regions Bank

Regions Bank

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Leadership Development ☑ Organizational Development ☑ Learning and Development ☑ Culture Influence ☑ Process Improvement ☑ Life Coach
birmingham, alabama, united states
Website:
regions.com
Employees:
17786
Jamie Swanson Work Experience Details
  • Regions Bank
    Svp Centralized Customer Complaint Program
    Regions Bank May 2023 - Present
    As an SVP for the Centralized Customer Complaints Program, I support Regions Bank in managing the complaints program and processes to ensure compliance and increase customer satisfaction and brand loyalty.
  • Paypal
    Director - Flod Complaints, Testing
    Paypal 2019 - 2022
    Greater Omaha Area
    My primary role is to guide teams in support of global compliant resolution across FLOD control testing programs. I oversee a wide array of essential processes, including RCA, complaint reduction, monitoring, and testing.🌟 Key Wins 🌟◻️ Decreased account limitation complaints from 6.5% to 2.87% and contract rate by 11%; achieved result by leading cross-functional FAQ improvement and coaching initiative. ◻️ Established diverse team of 25+ while orchestrating Testing Transformation effort; solution advanced scope of work and delineated legacy services.
  • Paypal
    Sr. Group Leader, Customer Support
    Paypal 2016 - 2019
    Omaha, Nebraska
    As Sr. Group Leader, I simplified decision-making processes for the Customer Support leaders and teams. My leadership helped the business consistently exceed KPIs. Additionally, I was a key player in change and transformation initiatives. 🌟 Key Wins 🌟◻️ Slashed first-year attrition by 18% through overhauling global hiring/onboarding processes from top to bottom.◻️ Unified and centralized NA Operations’ reporting and data functions, fostering efficiencies/consistency across the board.
  • Paypal
    Sr. Group Leader, Business Support
    Paypal 2014 - 2016
    Omaha, Nebrasks
    I presided over a 170-member organization focused on supporting merchant products for small businesses. By building a culture with a progressive discipline focus, I helped teams exceed KPIs and achieve operational excellence. 🌟 Key Wins 🌟◻️ Delivered $175K in incremental revenue monthly by devising Outreach Model that promoted targeted products to small businesses on the platform. ◻️ Partnered with Sales and Account Management teams to add revenue-generating activities to service contacts; achieved growth through product cross-selling/upselling.
  • Paypal
    Sr. Group Leader, Customer Support
    Paypal 2011 - 2014
    Omaha, Nebraska
    I mentored up to 17 Customer Service Team Leaders concurrently to facilitate critical process improvements spanning all KPIs. 🌟 Key Wins 🌟◻️ Boosted team’s NPS performance by six points, exceeding quarterly AHT goals through process improvement strategies. ◻️ Sustained <15% attrition rate while owning entire recruitment lifecycle for up to 125 new monthly hires (peak season).
  • Paypal
    Operational Excellence Manager
    Paypal 2009 - 2011
    Omaha, Nebraska, United States
    As Operational Excellence Manager, I readily utilized Six Sigma methods to evolve essential Customer Service and Operations solutions. 🌟 Key Wins 🌟◻️ Saved $2.3M annually by authoring process improvement strategy that reduced average call handle time by 20 seconds. ◻️ Lifted NPS by four points through organic service strategy focusing on critical behaviors related to customer needs.
  • Paypal
    Leadership Development Trainer
    Paypal 2007 - 2009
    Omaha, Nebraska, United States
    In this leadership role, I formed roadmaps to mature staff development functions for international Operations leaders. I also collaborated with Legal/HR to build robust training materials and manage workshops.🌟 Key Wins 🌟◻️ Co-led roleplay-based Leadership Survival Series for 250+ leaders internationally; initiative received high marks from participants and stakeholders.
  • Paypal
    Training Manager/Trainer
    Paypal 2001 - 2007
    Omaha, Nebraska, United States
    Facilitated and managed product, tool, and customer service training programs while leading a team of trainers and mentors in our global expansion.
  • Paypal
    Customer Service Representative
    Paypal 2000 - 2001
    Omaha, Nebraska, United States
    Provided service to customer inquiries on their accounts and transactions.

Jamie Swanson Skills

Leadership Analysis Process Improvement E Commerce Management Call Centers Team Building Analytics Customer Experience Training Customer Service Account Management

Jamie Swanson Education Details

Frequently Asked Questions about Jamie Swanson

What company does Jamie Swanson work for?

Jamie Swanson works for Regions Bank

What is Jamie Swanson's role at the current company?

Jamie Swanson's current role is Leadership Development ☑ Organizational Development ☑ Learning and Development ☑ Culture Influence ☑ Process Improvement ☑ Life Coach.

What is Jamie Swanson's email address?

Jamie Swanson's email address is sw****@****ail.com

What is Jamie Swanson's direct phone number?

Jamie Swanson's direct phone number is (408)-376*****

What schools did Jamie Swanson attend?

Jamie Swanson attended Bellevue University, Briar Cliff University.

What are some of Jamie Swanson's interests?

Jamie Swanson has interest in Social Services, Civil Rights And Social Action, Education, Poverty Alleviation, Human Rights, Animal Welfare.

What skills is Jamie Swanson known for?

Jamie Swanson has skills like Leadership, Analysis, Process Improvement, E Commerce, Management, Call Centers, Team Building, Analytics, Customer Experience, Training, Customer Service, Account Management.

Who are Jamie Swanson's colleagues?

Jamie Swanson's colleagues are Rob Robinett, Cheryl Merritt, Vanessa Rodriguez, Erna Rosye, Jamie Justice, Estoria Killingsworth, Dave Amend.

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