Jamie Kariuki Email & Phone Number

Portsmouth, England, United Kingdom

As a Customer Service Advisor, I am dedicated to managing our customers' journey from their initial contact to the completion of their vehicle repairs. My key responsibilities include:- Customer Interaction: Responding promptly to customer inquiries via phone, email, and face-to-face interactions, ensuring accurate documentation of all details in our systems.- CRM Management: Efficiently schedule customer appointments and coordinate vehicle collections and returns to provide a seamless experience.- Communication: Maintain clear and proactive communication by keeping customers informed throughout the process and regular liaising with the workshop, logistic teams and insurance providers.- Administration: Manage updates with insurance companies, oversee computer systems/portals, and prepare job packs to ensure seamless operations.- Performance Targets: Consistently achieve daily KPI targets to uphold operational excellence.In this role, I ensure that every customer receives exceptional service and that our operations run efficiently and effectively.

Portsmouth, England, United Kingdom

As a Customer Service Administrator at Apollo, I am critical in maintaining the company's reputation for superior repair services and customer service. Some of my responsibilities include managing a high volume of repair accounts and insurance claims, which requires excellent organisational and communication skills.To ensure smooth communication among various stakeholders, I handle and manage a busy schedule of responding to incoming calls, emails, and walk-in clients. I constantly strive to keep all parties constantly informed and satisfied with the progress of repairs and their claims. This requires a keen attention to detail, the ability to handle large volumes of information while maintaining accuracy and consistency.

Whiteley, England, United Kingdom

As Customer Experience Manager (CEM), my role is to augment the client experience by ensuring their relationship with UPOWA continues to be engaging, efficient, and effective.My role is to ensure the engagement we hold with our clientele reflects the core values of UPOWA all while continuing to deliver a wide range of our high-quality and future-proof sustainabletechnologies.

Southampton, England, United Kingdom

Analysed and consulted clients on their specific connectivity and telecommunication needs and provided enhanced tech-based solutions.Worked remotely and in the field within customers' homes and provided the best service possible by leaving working areas clean, being respectful of customers' homes and being Covid-safe using PPE.Facilitated installation of routers, television systems, WIFI accessories, wireless telephones and more.Worked alongside the UK's leading telecommunication providers (BT & EE).Engaged in face-to-face sales whilst upholding customer service standards.Continued to maximise sales and customer service standards for our clients whilst maintaining and strengthening long-standing relationships with their broad clientele base.

Titchfield, England, United Kingdom

Worked within the clerical matching department of the ONS Data Linkage Hub.Utilised complex methods and systems to effectively and adequately process highly sensitive Census data. The data required intense, cohesive work in various teams to analyse and produce precise and clear information for methodology teams within the O.N.S.Gained direct experience in data acquisition, management, linkage, scrutiny and analysis. Developed data modelling and presentation skills and gained understanding of data processing and analysis.

Titchfield, England, United Kingdom

As a support officer, I provided numerous forms of direct aid to crucial Census field staff by providing logistical, technical and job role support to the nationwide Census Field Operations team. Resolved a plethora of queries from both field staff and members of the public via telephone and emails.Assisted in the packaging and distribution of Census 2021 information documents around England, Wales & N.I.Developed software instructions and guidance for field staff, produced reports on end-user processing and liaised with census stakeholders across ONS.

Portsmouth, England, United Kingdom

Engaged customers with a friendly demeanour and delivered a pleasant gaming experience throughout. Oversaw the open and close routine of the site ensuring maintenance and cleaning were carried out to standards for next-day operation.Handled customer queries and managed new bookings via email and phone.Managed the training and onboarding of new staff.Worked alongside the manager to ensure customer service standards, business practices and stakeholder relationships remained intact.

New Light Junior Academy, New Light Road, Kayole, Nairobi, Kenya

Provided direct assistance to the Directors and C.E.O. in numerous supportive administrative tasks; email management, managing correspondence, diary management etcSpearhead the infancy of the brand's social media marketing by managing its online, digital social media and website presence.Facilitated photo and media capture for numerous school events such as sports days, team buildings, award ceremonies and more and created marketing material for the school.

Killimani, Nairobi, Kenya.

Worked in a friendly and enthusiastic team in sales of high-end bridal and wedding attire sourced directly from the US. Engaged with customers on the shop floor by attending to their various and specific needs by providing world-class customer service.Facilitated the delivery of merchandise to and from various destinations including personal deliveries to clients as well as transportation from the port of entry.Aided stockroom team with care and arrangement of goods.Attended to store duties such as window dressing, till management, coordinating delivery, pick-up and return of dresses and general upkeep of store standards.Assisted in brand promotion and marketing.

Master Of Arts - Ma, Marketing/Marketing Management, General

Developed my understanding of the complex and intricate world of digital media through a mix of contemporary academic theory, research.

Bachelor Of Arts (B.A.), Drama And Dramatics/Theatre Arts, General, Distinction Merit Merit

Activities and Societies: Afro-Caribbean Society; Joined to discuss political and social interests of the diverse African and Caribbean.

Bachelor Of Technology (Btech), Business, Management, Marketing, And Related Support Services, Distinction Merit Merit

Activities and Societies: Drama Club | Rugby Team | Squash and Tennis Society Introduced to the broader world of business and marketing.