Accountable for development of solid relationships with numerous partners at multiple levels. Track expenses and reported on budget status. Manage job numbers and budget authorizations. Operate as communication point for external / internal clients and all pertinent lines of business. Advise production teams on best practices and coordinate with clients / partners to develop and execute all entertainment components on multiple and simultaneous events.• Delivered solutions that addressed issues, identified process adaptations and met project needs by finding and implementing creative ideas and strategies.• Developed and managed procurement strategies through partnering with Creative, Technical and Purchasing teams, resulting in significantly lower project costs.

Communicated and delegated all production needs to multiple venue departments and vendors. Scheduled and led production meetings and distributed comprehensive notes to all partners. Formed and maintained strong client relationships. Prepared budgets and estimates, facilitated productions and events within strict financial parameters, and prepared event costs for settlements. Anticipated all client needs and concerns to find creative and immediate solutions.• Supervised labor from multiple unions, ensuring clients adhered to union rules, finding most efficient use of labor for each client within bargaining contract rules.• Served as primary liaison for promoters, producers, and production managers for multiple touring concerts and stage shows, maintaining and creating vital partnerships and ensuring Madison Square Garden remained premiere performance space for top level artists.

WDW Creative Entertainment / Disney Event GroupInterfaced with operational areas and Production teams to coordinate and manage rehearsals. Ensured labor and project expenses were ACHIEVED within established budget. Managed stage shows, motorcades, celebrity appearances, character appearances and atmosphere entertainment for Walt Disney World Resort and other high-profile clients, including Michelle Obama, Lucas Films and Coca-Cola. • Created and maintained talent, technician, and show schedules, ensuring adherence to multiple collective bargaining agreement guidelines.• Led peers in collaborative positions on projects, leading to strong project communication and successful project execution for all contributors.

Accountable for development of solid relationships with numerous partners at multiple levels. Tracked expenses and reported on budget status. Managed job numbers and budget authorizations. Operated as communication point for external / internal clients and all pertinent lines of business. Advised production teams on best practices and coordinated with clients / partners to develop and execute all entertainment components on multiple and simultaneous events.• Delivered solutions that addressed issues, identified process adaptations and met project needs by finding and implementing creative ideas and strategies.• Developed and managed procurement strategies through partnering with Creative, Technical and Purchasing teams, resulting in significantly lower project costs.

Oversaw daily show operations and led operational Entertainment Cast, including Indiana Jones Epic Stunt Spectacular!, Fantasmic!, Jedi Training Academy, Block Party Bash Parade, High School Musical and Character Operations. Upheld WDW Guest Service standards. Managed labor and expense budgets and dealt with collective bargaining agreements.• Received numerous “Guest Service Fanatic” cards as recognition for outstanding service from leaders, peers and employees.• Found innovative solutions to existing problems that resulted in greater efficiency, higher guest satisfaction and improved employee morale.

Assisted Entertainment Operations with daily operation, organizing meetings, maintaining schedules, inventory and procurement of supplies. Coordinated events, including managing guest groups, requesting talent, creating and maintaining schedules / meetings. Collaborated with internal and external clients, procuring research materials and producing accurate event records using notes and photo documentation.• Increased efficiency by providing exceptional support to management, production teams and guest groups.• Established strong relationships, creating cohesive and productive teams within deadline-driven environment.

Oversaw all logistical and budgetary concerns for multiple seasons. Coordinated with each show’s production team to schedule performances and rehearsals. Created all promotional materials and programs. Inventoried and ordered concession items, tracked ticket sales and managed theatre staff.• Evaluated show proposals to choose highly successful season schedules, resulting in theater becoming an accredited performance space for Millikin University.• Achieved high profit margins through management of ticket and concession sales.