Jamie Mckernan Email & Phone Number

Greater London, England, United Kingdom

United Kingdom

Leading a team providing crisis support at major public events. My role combines hands-on support work with data-driven decision making:- Analysing welfare data across events to spot patterns and improve our service - everything from identifying peak times for mental health support to tracking which interventions work best- Managing and training a team of.

Brighton, England, United Kingdom

Working with adults with complex needs, combining direct support work with systematic progress tracking:- Supporting individuals with challenging behaviours and complex needs, using data-driven approaches to track progress- Developing and implementing support plans that actually work - because they're based on real patterns we've observed- Turning daily.

Brighton, England, United Kingdom

Provided end-to-end support for customers navigating the switch to renewable energy. Used both data and empathy to solve problems that often fell through the cracks at traditional energy companies:- Took full ownership of customer journeys - from analyzing usage patterns to resolving complex billing queries- Turned energy data into practical advice that.

London

• Conducted data analysis on rough sleeping and drug treatment access trends, resulting in findings used to secure £262 million in governmentfunding for substance misuse treatment services
• Conducted statistical significance testing on homelessness data, validating demographic trends in rough sleeping recurrence for policyrecommendations
• Examined social housing lettings trends using SPSS and Excel, revealing decreased access for homeless individuals from Direct Access Hostels

Canterbury, England, United Kingdom

Served as President of Academic Student Society, increased online membership from 4,000 to 9,000+, organised bi-weekly events with world-renowned researchers

Brent Cross

Started this role at 16, helping run a driving school for young people:- Managed bookings, greeted clients, and kept things running smoothly- Learned to stay calm when dealing with nervous young drivers (and their more nervous parents)- Handled customer queries and complaints - good practice for clear communication in high-stress situations

St Albans, United Kingdom

Ran the store during manager's absence and kept things ticking:- Managed the team and store operations during evening/weekend shifts- Balanced multiple priorities - from staff schedules to stock management- Learned how to keep a cool head when things got chaotic

St Albans, United Kingdom

Started refereeing at 14 years old - turns out managing frustrated football players is great practice for any high-pressure situation:- Made quick decisions under pressure (with 11 players usually disagreeing with any given choice)- Learned to communicate clearly and stay calm when tensions were high- Developed confidence in handling conflict and enforcing.

Master Of Science - Ms, Urban Informatics, Distinction

Developed a strong foundation in statistical analysis, programming, data mining, and spatial analysis to tackle urban challenges..

Bachelor Of Arts - Ba, Politics And International Relations, First Class Honours

Activities and Societies: President of Academic Society, 2018-2020.