Jamie Ross Email and Phone Number

• Provide interview preparation and skills training to over 800 students in the undergraduate business program• Lead one-on-one self-discovery and career management training with sophomore, junior, and senior year students

• Manage a team of 7 TAs to organize grading timelines and project management of assignments for 140+ students• Provide development opportunities and guidance for 70 students on skillsets for business meetings and negotiations

• Spearhead a team of students through pro bono consulting projects aimed at providing business solutions for female and minority-owned nonprofits and small businesses in the metro Atlanta area• Establish process flow diagrams for Dekalb County park maintenance reports to be used by over 500 volunteers in order to create a comprehensive and sustainable recording system for all encountered park problems

• Created and organized workshops for C-suite executives and their teams across multiple departments within a $1.8B hospitality management company, to ensure smooth transition during a company-wide operating model shift• Established 4 new protocols for our team of international practitioners to create a continuous open dialogue across the team, address areas of inefficiency, and ensure timeliness and synchronization with project deadlines• Developed facilitator guides and coordinated with individual event leaders to host an international conference for 80+ executives from across North and South America, aimed at informing staff and building team engagement• Designed 10+ communication platforms to engage and inform 3 leading departments on company-wide changes

• Corresponded with 100+ donors and 300+ prospective members to increase awareness of “Dance Marathon” event and other fundraising strategies, raising over $38,000 for Children’s Healthcare of Atlanta in 2017• Created and managed project timelines and sustained long-term goals for 30+ executive board members

• Led director’s personal project (valued at $1.4 million) aimed at developing a mobile claims processing platform • Designed and implemented 10 claims processing procedures to improve inter-departmental communication which increased claims processing efficiency by 13% for 100+ employees• Created new requirements and documentation for 85 benefits to be used inter-departmentally by 100+ employees

• Coordinated programming for 300+ first year students, creating 10+ programs and information bulletin boards, to communicate student resources, spark conversation on first year halls, and assist with the college transition • Served as liaison between 25+ first year students and full-time residence staff to promote community improvements

• Identified systematic errors in the project analytics and launched new protocols; improved data accuracy by over 50%• Analyzed data from 100+ studies for a meta-analysis research project on the efficiency of child behavior programs• Communicated research findings and analytical errors to 10+ project contributors nationally

• Organize school and activity schedules for children, assist with homework, and provide supervision

• Improved communication protocols between employees in restaurant to ensure hourly cleanliness checkups, high levels of customer satisfaction, and increased retention rates• Managed guest inquires, customer service requests, and reservations • Developed rapport with guests to create an enjoyable experience and ensure repeat business

• Managed and organized take-out orders for guests• Ensured excellent guest service and requests throughout dining experience

• Conducted hearing and vision screenings on pediatric patients• Reviewed patient medical history to prepare for well and sick visits• Scheduled and reviewed appointments for follow-up visits from surgery and emergency room visits• Organized medical records, patient appointments, immunizations, and developmental screenings to aid the practice in improving patient care• Assisted greatly in the transition from paper to electronic medical records through scanning and organizing over one thousand patients

• Worked with dermatologist and nurse practitioner to research various illnesses• Assisted in surgeries and visits for child and adult patients• Monitored pre-surgery set up to ensure all necessary tools were prepared for use