Jamie Munro Email & Phone Number

Glasgow, Gb

Oban, Scotland, United Kingdom

• Providing second-line technical support, utilising remote support tools and techniques to troubleshoot and resolve issues within a Microsoft Desktop and Domain environment.• Providing frontline support one week every six weeks, troubleshooting user issues and delegating tasks to local engineers and teams as needed.• Managing and prioritising support requests using an ITIL-compliant support ticketing system.• Building and deploying laptops, Chromebooks, iPads, mobile phones and various other devices to end users

Argyll And Bute, Scotland, United Kingdom

• Handled highly sensitive personal information ensuring compliance with GDPR.• Worked within a small team, clearing outstanding customer debts and ensuring accuracy in financial data.• Delivered effective customer service to clients facing financial stress, ensuring their concerns were addressed• Worked remotely and on-site.

Argyll And Bute, Scotland, United Kingdom

• Conducted investigations of PDNS-blocked malicious websites using various cybersecurity tools, analysing threat data to support the organisation’s security posture.• Monitored the security mailbox for virus alerts and phishing emails, prioritizing critical tasks andimplementing appropriate responses.• Updated security awareness training modules to ensure relevance and effectiveness.• Used an ITIL-compliant support ticketing system to manage support requests.