Manages and supports IT applications for Legal Division, with a primary focus on Enterprise Legal Management application, TeamConnect. • Collaborates with business stakeholders, IT analysts, and developers to understand business requirements and deliver technical solutions.• Documents and maintains system requirements for enhancements and changes.• Performs system configurations and upgrades, including end-to-end testing of all changes.• Analyzes system issues to determine root cause, and works with vendors to deliver solutions.• Works with end-users to troubleshoot issues that cannot be resolved by tier 1 or 2 help desk teams.• Successfully managed conversion efforts from the prior matter management system to TeamConnect. Completed all data mapping, requirements, testing, and validation to convert over 1 million records.• Successfully led project to implement new eBilling system. Included requirements gathering and documentation, configuration, testing, and managing relationships with business and vendor teams. • Promoted to IT Analyst V in July 2019.

Supported IT application services for the Chief Administrative Office (CAO) by enhancing alignment between strategy, business process, and IT.• Documented business architecture outlining CAO IT applications, business services, and business processes, leading to increased understanding and awareness for planning and project prioritization. • Streamlined monthly operational performance metrics and managed monthly report out, leading to increased efficiency in the monthly reporting process. • Managed the design and development of the CAO IT application services knowledge base, allowing for increased efficiency through the organization of production support contacts and schedules, supplier contracts, operational metrics, project status and prioritization, and application documents.• Managed current state assessment and recommendations for CAO Content Management project.

Supported enterprise change initiatives within AAA. Key assignments included: high-priority technology implementations resulting in technology and process changes for AAA clubs across the country; and AAA’s headquarters relocation project moving 1000 employees from San Francisco to Walnut Creek, driving cultural change around new ways of work. • Performed stakeholder analysis and change impacts assessments, and developed and implemented change strategies and plans for rollout and employee adoption.• Created and managed engagement and communication strategies and plans for various stakeholders.• Managed the design and execution of events supporting stakeholder engagement and adoption – e.g. web conferences, workshops, demos, orientations.• Built and managed planning and deployment teams consisting of business leads, managers, and 250 super-users, leading to successful end-user training and delivery of the technology solution.• Managed efforts to train employees on new building technology, leading to increased collaboration and efficiency. Efforts included mobilizing a team of 100 super-users, and managing a cross-functional project team of vendors and employees to design and deliver onsite training and reference materials.• Managed a cross-functional project team to re-launch flexible work options as a business tool, leading to increased retention during the headquarters move.• Built and implemented a program scorecard managing metrics related to program goals.• Promoted in March 2010.

Worked with the HRIS team to manage, query, and analyze employee data.• Consulted with internal customers to understand HR data needs, develop data solutions, and make recommendations for analysis. • Managed trending analysis for Paid Time Off (PTO), driving business decisions around PTO program management.• Managed all HR data reporting and analysis needs for AAA’s headquarters relocation project, including turnover trending and analysis of commute distances, leading to successful strategies for retention.• Supported PeopleSoft New Hire Toolkit implementation from requirements gathering through user acceptance testing.• Gained extensive reporting experience in PeopleSoft query, and great understanding of PeopleSoft HR and its relationship to HR processes.• Promoted to Change Management Consultant in August 2007.

Performed HR Generalist duties for an office of 500 employees.• Processed benefits, counseled employees on benefit options and enrollment processes, conducted open enrollment, and supported COBRA administration. • Administered and tracked employee Leave of Absence (LOA). • Supported payroll processing and employee pay questions. • Prepared, organized, and tracked all new hire materials, and taught first day orientation class on company policies and benefits.• Worked through a merger with CSAA Insurance Group (AAA), and supported various projects to integrate the above duties. • Promoted to HRIS Analyst in May 2006.

Performed administrative duties for the Human Resources department. Gained valuable knowledge of HR operations. Promoted to HR Generalist after only 6 months.