Jamie Johnson Email & Phone Number

Syracuse, New York, United States

Efficiently receive and review appeal requests to ensure accurate capture of all required information in the system. Proactively identify incomplete records and independently pursue missing information to streamline the appeals processMaintain patient confidentiality in accordance with HIPPA protocols

East Syracuse, New York, United States

Handled inbound calls from customers seeking technical support, sales of products and services, and general inquiries. Simultaneously managed customer interactions by accurately keying in product order codes, providing accurate billing breakdowns, and analyzing available tools to identify potential issues. Consistently exceeded performance metrics in assigned areas, including call resolution times, customer satisfaction scores, and sales targets. Collaborated with cross-functional teams to develop and implement strategies for improving customer experience and driving revenue growth

Syracuse, New York, United States

Exceeded sales goals and quotas by cross-working multiple departments and specialty lines of business. Built a strong customer base by providing personalized product guidance, resolving issues, and making customers fully aware of additional services and accessories. Activated cellular service on devices, handled in-store returns, and maintained privacy standards by inputting customer credentials before cashing out through POS system. Certified as an Apple and Samsung gear expert and Microsoft specialist training certification. As well as completion of safety certifications to be authorized to operate a forklift, ladder, and other machinery.

Make outbound calls, and answer incoming calls accordinglyGive specific guidelines, details and information for each individual customerPromote the idea of the company and represent the an overall positive workplace environment Work together with salesman to ensure a sale, and if not find out exactly what it was that prevented the customer from buying to improve the next saleHave a thorough and clear understanding of what it is exactly each customer is looking for and working to provide them with the results they expect and want

Cicero, New York, United States

Processed sale transactions accurately using POS software and issued receipts, refunds or credit due to customers.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Provided fast and friendly checkout experience to minimize wait times.

Click to Chat AT&T AssociateAssisted the customer inquiries and problems through phone and e-mailEstablished contacts with new and existing customers to grow the customer baseHelped the customers to place new orders easily Researched and provided resolutions to complicated customer issues Transferred urgent calls to the required departments correctly Updated and entered new customer details according to the administrative permission in the customer relationship management softwareProficient with Teligence Billing System