I direct and promote many social service programs offered by the Agency across five western Illinois counties.

• Collaborates with other team members in order to meet deadlines• Maintains the floral department as directed with little-to-no supervision• Provides friendly customer assistance to all customers in-person and by phone• Securely operates the department cash register and processes orders as directed

• Communicates clearly and professionally with colleagues and outside vendors • Provides excellent customer service to clients through a variety of communication channels, including phone, e-mail, Facebook Messenger and face-to-face• Utilizes problem-solving skills in order to create client websites and advertisements• Creates customized print and digital advertising using Adobe Creative Suite software• Manages the Banner Website Design Division• Provides direction and feedback to graphic design interns• Researches and applies new skills in order to stay up-to-date with the latest trends• Provides informal instruction to colleagues and clients in performing technological tasks• Performs tasks using technologies in Windows and Apple environments• Manages the Banner Publications social media account• Prioritizes multiple projects effectively in a deadline-driven environment

• Attended and documented University Libraries events• Collaborated with fellow library staff in order to complete projects• Designed library promotional materials and signage as directed by library staff• Maintained and recorded usage of the reference collection

• Assisted Music Instructor in Preparing for Class• Organized and Maintained the Music Library Collection• Operated Copy Machine• Performed General Office Tasks