Jamie Sila Email & Phone Number

Elk River, Mn, Us

Provides project management skills, serves as point of contact and order coordinator. Interacts with many of the various departments and Sales personnel during the provisioning process.Responsible for all aspects of order management to include tracking, scheduling and successful fulfillment of orders. Proactive tracking of progression of orders and escalate if delivery dates are in jeopardy. Manage all assigned customer incidents and order queues as to ensure timely installation of servicesInitiate and schedule dispatch appointment date/activities, ensure the technicians have the appropriate information to perform the maintenance or installation. Communicate and documentation of installation dates, schedules and issues related to the physical installation, the initial equipment configuration and Test and Turn Up of network equipment and local loops at customer premise

•Project management of critical orders, assigning, monitoring and reviewing progress and order accuracy of work, directing efforts and providing technical guidance on complex issues•Maintains regular and proactive contact with customers on the status of pending orders to ensure a superior experience for the customer•Communication and documentation of installation dates, schedules and issues related to the physical installation, the initial equipment configuration and the subsequent turn up and testing of all networking equipment and local loop circuits at the customer premise •Administers and processes orders for conversions, new installations to ensure a smooth transaction to Eschelon services and facilitate a timely, accurate bill•Provision resale and On Net conversions, add lines, Changes, Disconnects and Suspend/Discos, Record updates and moves•Provision CLEC-to-CLEC, DSL, long distance services, toll Free Services, Voice mail services centigram/DID logs

•Responsibilities include planning/coordination of tasks associated with upgrades, diagnosing customer trouble history and developing an action plan, communication with customers during service implementation and maintaining network systems to ensure high performance. •Perform day-to-day installation and maintenance activities in support of Central Office and inside plant systems and equipment. Duties include circuit wiring, testing and acceptance, premises fiber cable termination and splicing, as well as documenting processes•Solid understanding of T1, DSI, DS3 •Extensive research conducted on A new implementation of a network management system•Maintenance, Provisioning, and operations of Alcatel, Cisco Ocn equipment and Northern Telecom

•Access global network connections through HP Openview. Consult with the local Network Team before seeking assistance from AT&T to resolve issues if any should arise.•Duties include monitoring troubleshooting backup process for both Europe and US using Verities Netbackup. Creating Global groups and shares and granting permissions to controlled folders. Also responsible for audits of servers and inventory of hardware related items within the department.•Maintained and setup Lotus notes accounts

•Novell and NT Administrator/ Maintained and setup Mainframe and Novell server security passwords•Support American Express Financial Advisors on IBM, Dell, HP, and Iomega hardware as well as off-the-shelf and custom financial software •Worked closely with first, second, and third level support groups to provide problem determination and resolution to handle high severity situations.•Work with LAN and WAN networking environments as well as remote access server connectivity.• Installed and maintained Peer-to-Peer networks. Set up VPN Networks

Education record

Education record