Jamie Sila Email & Phone Number

Provides project management skills, serves as point of contact and order coordinator. Interacts with many of the various departments and Sales personnel during the provisioning process.Responsible for all aspects of order management to include tracking, scheduling and successful fulfillment of orders. Proactive tracking of progression of orders and.

• Project management of critical orders, assigning, monitoring and reviewing progress and order accuracy of work, directing efforts and providing technical guidance on complex issues
• Maintains regular and proactive contact with customers on the status of pending orders to ensure a superior experience for the customer
• Communication and documentation of installation dates, schedules and issues related to the physical installation, the initial equipment configuration and the subsequent turn up and testing of all networking equipment.
• Administers and processes orders for conversions, new installations to ensure a smooth transaction to Eschelon services and facilitate a timely, accurate bill
• Provision resale and On Net conversions, add lines, Changes, Disconnects and Suspend/Discos, Record updates and moves
• Provision CLEC-to-CLEC, DSL, long distance services, toll Free Services, Voice mail services centigram/DID logs

• Responsibilities include planning/coordination of tasks associated with upgrades, diagnosing customer trouble history and developing an action plan, communication with customers during service implementation and.
• Perform day-to-day installation and maintenance activities in support of Central Office and inside plant systems and equipment. Duties include circuit wiring, testing and acceptance, premises fiber cable termination.
• Solid understanding of T1, DSI, DS3
• Extensive research conducted on A new implementation of a network management system
• Maintenance, Provisioning, and operations of Alcatel, Cisco Ocn equipment and Northern Telecom

• Access global network connections through HP Openview. Consult with the local Network Team before seeking assistance from AT&T to resolve issues if any should arise.
• Duties include monitoring troubleshooting backup process for both Europe and US using Verities Netbackup. Creating Global groups and shares and granting permissions to controlled folders. Also responsible for audits of.
• Maintained and setup Lotus notes accounts

• Novell and NT Administrator/ Maintained and setup Mainframe and Novell server security passwords
• Support American Express Financial Advisors on IBM, Dell, HP, and Iomega hardware as well as off-the-shelf and custom financial software
• Worked closely with first, second, and third level support groups to provide problem determination and resolution to handle high severity situations.
• Work with LAN and WAN networking environments as well as remote access server connectivity.
• Installed and maintained Peer-to-Peer networks. Set up VPN Networks

Education record

Education record