Following a company acquisition of Trenchard Arlidge, Cobham, I had moved both location and advanced job role to take over the lettings business in a high value location. Initially being the sole lettings body covering this location, all previous skills & day-to-day responsibilities carried over from previous roles within the company. Additional key skills acquired:• Incorporating previous business into current & adapting its working practices• Business planning, (30/90 day & annual business plans)• Rebranding an established brand within the town into the new business identity• Advanced client retention• Single handily transitioning, running & building a lettings front office for 12+ months• Investor (client) managementIn November 2020, the previous Lettings Manager in our Esher, Surrey site (previously James Fancy) had left. With the Elmbridge connection it was natural that I assist with the day-to-day running of this site alongside Cobham, Surrey.Alongside the additional office, an additional resource (Trainee Lettings Negotiator) has been appointed to assist with the running of both Elmbridge sites. Additional key skills acquired • Staff Training & Development• Staff management• Daily running of multiple offices & sites• Business planning, (30/90 day & annual business plans) for multiple sites• Management of one’s own but also other staff’s time, daily duties & responsibilities• Listing property for sale where possible alongside usual letting listings

Continuation of all responsibilities as Lettings Consultant but also adding more responsibility to the role. Additional key skills:• Client retention• Complaint management • MarketingAdditional day-to-day duties consisting of:• Listing; attending valuation appointments and pitching to win business in a very aggressive and competitive marketplace• Renewal of exiting tenancies

Following the brief stint in Property Management, the original role offered opened up where I transferred to Woking. From her, my Lettings Consultant duties begun. Key Skills:• Working in a fast-paced environment,• Time keeping ensuring all is completed within the necessary time frame• Working towards achieving targets• Being personable and approachable for all current & potential clients• Prioritizing workloads,• Problem solving• Overcoming objections• Ensuring excellent customer service is provided to all.Day-to-Day duties consisted of:• Arranging & Conducting Viewings• Offer Negotiation’s• Deal Progression; including logistics, referencing, obtaining/arranging necessary compliance documentation• Client Management; not solely current Landlords, but past & future clients.• Diary Management• Stock Hunting, including but not limited to; canvassing, door knocking, callouts

Initially starting in the business in the property position until the future front office position originally offered becomes available. Using this opportunity to learn the business from the back end and see what goes on "behind the scenes" but more importantly; how the job that the front office does affects the back offices.

As well as the continuing of the responsibilities of the Specialist Lettings Negotiator role below I am also responsible for the running of the; team in the managers absence, covering other workloads in absences, allocation of deals, checking of financial documents before they are sent to accounts, ability to manage premium deals. • For 2015 I came 2nd again within the company for completing the most exchanges throughout the year with a total of 384 completed exchanges. • From January 2016 – present (August 2016) I have completed 209 completed exchanges.

Working as part of a close team to ensure that Tenants take up occupancy from the initial conversations from our Branch Level through to them being handed the keys on move in. I liase closely with all; Branch Staff, Landlord and Tenants, Property Managers, Companies, Contractors, Relocation Agents to ensure all relevant documentation is in place prior to move in. I am; • Heavily reliable on time keeping to ensure all is completed within the necessary time frame• Handling ongoing negotiations throughout to ensure both Landlords and Tenants are happy with the arrangements• Working in a fast paced environment,• Working towards hitting targets,• Personable and approachable for Landlords and Tenants,• Well versed at prioritizing workloads,• Problem solving whenever a situation arises,• Happy to arrange last minute works to a Property whether this be; Gas Certificates, Professional Cleans, Property Maintenance.• Understand the needs and wants of both Landlords and Tenants • Updating our central systems so everyone within the organization knows what is happening at a particular moment within the application.• Responsible for managing a pipeline of 50+ offers at any one time dealing with the Wales, London, Oxford and South East Areas.• Paying attention to detail to ensure the smooth application• Ensuring excellent customer service is provided to all.• Going the extra mile to ensure all is completed.• For 2014 I came 2nd within the company for completing the most exchanges throughout the year with a total of 240 completed exchanges.

Ensuring the day to day writing of the tenancy agreements for the company. With the requests from the central offices to the remote branches the tenancy agreements were written and sent out to both Landlords and Tenants to then be legally bound. Having to identify ensure that all the requested terms from all parties are fair to one another, worded correctly for implementation and subsequent review and signature Not only dealing with Assured Shorthold Tenancies but also agreements from outside the Housing Act were dealt with, ensuring that Short-Lets, Company Lets, Garage Agreements all had an agreement for their needs.Looking through agreements that were from an outside source (not the companies own), identifying misleading clauses, recommendations of additional clauses to be entered, ensuring the right agreement is formed for all parties. It was within the role of being a contracts administrator that I was also asked to be the: Fire Marshall, First Aider, Health & Safety Representative our office with the responsibility for 70+ people. It was also during my time as a Contracts Administrator that I gained my ARLA qualification (May 2013).

Dealing with administrative paperwork for the day to day running of the office; ordering supplies, answering phones, message talking, liaising with external branch staff, sorting through figures, organising files, organising post (Franking mail, DX runs etc), backing up the computer systems.The position required a high level of; organisation, flexibility and reliability to ensure the smooth running of the office

I was a customer sales assistant, but over the years | had learnt new things that added to my role where I was then able to perform the job of a store supervisor and keep a smooth running operation. • Day to Day running of the store, including opening and closing • Balancing the till at the end of a shift and entering them onto the system and keeping records • Ordering stock for the following weeks and Receiving subsequent deliveries • Face to Face with customers dealing with complaints and queries • Reorganising displays in conjunction with a planogram • Liaised with other stores, getting stock, helping with staff shortcomings • Reducing stock prices due to sale dates and Newspaper returns and credits • Act in compliance of the Age Related Sales Act