Jamie Vivo-Belaney Email & Phone Number

Greater Pittsburgh

Responsible for driving sales, customer experience, talent recruitment and development, and managing risk. Led teams of up to 31 bank managers. Drove sales outcomes through consistent execution of behaviors and processes. Developed best talent through coaching and development planning. Served on multiple additional teams, including Women in Business, and acquisition consolidation projects.• Recognized as top region within PNC for operational performance for 2021 and trending for 2022.• Rated #3 region in the company based on customer feedback rating system {“PNC Listens”}.• Increased employee engagement by 26% year over year.• Strengthened regional leadership team by applying a highly innovative approach to recruitment.

Managed sales and service processes in branches in conjunction with retail bank strategies and objectives. Coached and educated teams on PNC sales model. Facilitated coaching and sales trainings. Led and directed all sales and services activities of branches within designated regions.• Coached branch managers to drive service excellence, greater share of wallet, and employee engagement. • Grew PNC’s market share through effective coaching in sales and service management and leadership.

Motivated and engaged team by following Human Sigma Model. Achieved high employee and customer engagement scores consistently. Exceeded business and consumer sales expectations. Managed income and expenses to exceed P&L goals. Complied with regulatory requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.

Maximized profitability for branch. Increased deposit and investment growth. Coached team on referrals opportunities with focus on savings, investment, and wealth. Facilitated conversations to assist customers in reaching financial goals. Guided and coached platform on conversations to achieve customers’ financial goals. Provided excellent customer service. Prospected for new customers and expanded relationships with current customers.

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services