Jamil Abou Khalil Email & Phone Number

Lebanon

• Turn customers’ business requirements and technical specifications into solution descriptions• Support projects lifecycle from analysis to final delivery ensuring to meet schedule deadlines in cooperation with the teams Scrum Master• Support Developers and Quality Assurance Specialists during the development phase of ongoing projects• Design new solutions and features to meet specific business goals and customer needs.• Document solutions, outlining areas that need improvement… Show more • Turn customers’ business requirements and technical specifications into solution descriptions• Support projects lifecycle from analysis to final delivery ensuring to meet schedule deadlines in cooperation with the teams Scrum Master• Support Developers and Quality Assurance Specialists during the development phase of ongoing projects• Design new solutions and features to meet specific business goals and customer needs.• Document solutions, outlining areas that need improvement and create suggestions to streamline application software functions Show less

Beirut, Lebanon

• Lead the Billing Operations team of 6 members responsible for administering, operating, and maintaining Billing, Provisioning, Mediation, NRTRDE, and Bill printing systems• Develop reconciliation and maintenance schedules on the systems• Define the backup and restore requirements to ensure business continuity• Install patches and upgrades for the systems under Billing Operations Team responsibility• Assist in the requests for change and complaints resolution around the Billing… Show more • Lead the Billing Operations team of 6 members responsible for administering, operating, and maintaining Billing, Provisioning, Mediation, NRTRDE, and Bill printing systems• Develop reconciliation and maintenance schedules on the systems• Define the backup and restore requirements to ensure business continuity• Install patches and upgrades for the systems under Billing Operations Team responsibility• Assist in the requests for change and complaints resolution around the Billing and Customer Relationship Management system• Participate in feasibility studies and tenders related to projects around the Billing and customer care system• Manage internal projects related to the billing department• Perform yearly Performance Appraisal Exercise for the team members and set goals• Develop and generate reports using SQL and PL/SQL• Develop Linux scripts based on need Show less

Beirut, Lebanon

• Administer all systems under Billing Department: Customer Relationship Management and Billing, NRTRDE, Mediation and Provisioning• Run daily operations of Billing system for Local and Roamer subscriber accounts; lead end-to-end bill cycle operational process• Monitor service provisioning and inventory and verify their logs; monitor processing payments received from third parties• Monitor critical system alerts 24/7 and track abnormality, take corrective actions• Investigate… Show more • Administer all systems under Billing Department: Customer Relationship Management and Billing, NRTRDE, Mediation and Provisioning• Run daily operations of Billing system for Local and Roamer subscriber accounts; lead end-to-end bill cycle operational process• Monitor service provisioning and inventory and verify their logs; monitor processing payments received from third parties• Monitor critical system alerts 24/7 and track abnormality, take corrective actions• Investigate and resolve production issues on all applications being managed• Key member in projects around the Billing and Customer Relationship Management system• Install releases/upgrades and deploy configuration changes on production systems• Develop and generate reports using SQL and PL/SQL• Develop Linux scripts based on need Show less

Beirut, Lebanon

• Administer all systems under Billing Department: Customer Relationship Management and Billing, NRTRDE, Mediation and Provisioning• Run daily operations of Billing system for Local and Roamer subscriber accounts; lead end-to-end bill cycle operational process• Monitor service provisioning and inventory and verify their logs; monitor processing payments received from third parties• Monitor critical system alerts 24/7 and track abnormality, take corrective actions• Investigate… Show more • Administer all systems under Billing Department: Customer Relationship Management and Billing, NRTRDE, Mediation and Provisioning• Run daily operations of Billing system for Local and Roamer subscriber accounts; lead end-to-end bill cycle operational process• Monitor service provisioning and inventory and verify their logs; monitor processing payments received from third parties• Monitor critical system alerts 24/7 and track abnormality, take corrective actions• Investigate and resolve production issues on all applications being managed• Key member in projects around the Billing and Customer Relationship Management system• Install releases/upgrades and deploy configuration changes on production systems• Develop and generate reports using SQL and PL/SQL• Develop Linux scripts based on need Show less

• Worked under the Facility Management department which was responsible for managing the Billing department for Touch Lebanon (one of the two Telecom operators in Lebanon)• Operate the Billing and Roaming modules• Collect business requirements from internal customers• Carry on testing modules & Go-Live baby sitting• Enhance the existing operations procedures by developing new scripts and monitoring tools• Develop reports based on business needs and requests

Beirut, Lebanon

Software Developer using Java and VB .NET languages

Master Of Business Administration - Mba, Project And Operations Management

Bachelor'S Degree, Computer Science