Jamil Uddin Email & Phone Number

• Providing high quality IT support through the Service desk facility to give users 1st and 2nd level fault diagnosis and repair (by telephone and in person) and when required, supervise external suppliers who are contracted to supply support to ensure issues are resolved within agreed SLAs• Managing active Directory in Windows 2008 server• Providing support to users in Microsoft SharePoint 2007• Installing and configuring various software using SSCM• Configuring and providing support for various Smartphone ,Cisco IP phone ,Tablets• Carrying out project based work under the guidance of the IT service delivery manager to support the ongoing development and maintenance of the VisitScotland IT network• Maintaining accurate and up to date documentation of systems including hardware and software inventories to ensure that all VisitScotland systems can be accounted for and that all software is used legally• Responsible for setting up systems and PCs, setting up presentations, installation of systems and dealing with ad hoc user requests as required in line with existing standards and procedures

• Providing 2nd line IT support to various council department with more than 2000 users• Configuring Cisco IP Phones using Cisco call manager• Configuring Cisco switches and wireless access points for various sites• Building PCs/ Laptops using Ghost image• Creating and administering AD group policies for various AD user groups• Diagnosing and solving various hardware, software and network related problems on a daily basis• Documenting and implementing minor ICT projects

• Providing 1st &2nd line IT support to over 600 users• Migrating AD users from Windows 2000 domain to Windows 2008 domain• Creating users accounts, setting rights to users accounts, managing group policies.• Creating, managing and troubleshooting local and roaming user profiles• Creating ,managing and giving access to network shared drives to network users using logon scripts• Troubleshooting network, pc, laptop, printers related problem on a daily basis.• Building PCs and Laptops and installing various software including security software.• Installing and configuring Cisco switches.

• Providing 1st & 2nd line IT support to Highland users• Troubleshooting Windows 2003 Servers and streamlining the user policy. • Managing User accounts using Windows 2003 Active Directory • Implementation of TCP/IP & related services-DHCP/DNS/WINS• Setting and connecting laptops to wireless LAN• Configuring Cisco switches for LAN • Building and installing security software to PCs and laptops • Migrating E-mails from Exchange server to nhs.net• Troubleshooting any network and PC related issues

Msc, Advanced Computer Networking

Bachelor Of Engineering, Computer Science & Engineering