Applications Support Manager
Current- Install, configure, and troubleshoot AVEVA (OSIsoft) high availability (HA) PI systems- Administrate existing systems by adding/removing historian tags, configuring Asset Framework, building reports, and creating visualization dashboards.- Work with various applications including PI Server, PI Asset Framework (AF), PI Interfaces, PI Analytics, PI Notifications, PI Vision, and RtReports.- Interface with PLC and DCS-based control systems and/or other systems as data sources.-… Show more - Install, configure, and troubleshoot AVEVA (OSIsoft) high availability (HA) PI systems- Administrate existing systems by adding/removing historian tags, configuring Asset Framework, building reports, and creating visualization dashboards.- Work with various applications including PI Server, PI Asset Framework (AF), PI Interfaces, PI Analytics, PI Notifications, PI Vision, and RtReports.- Interface with PLC and DCS-based control systems and/or other systems as data sources.- Work with Clients to develop project scopes and estimates. Develop proposals and carry projects through completion.- Create all project documents according to internal processes to ensure that designs meet Client expectations.- Act as communication liaison between Client engineering, quality, validation and IT departments.- Managing and planning the development of business software and upgrades.- Advise management on situations that may require additional client support or escalation.- Managing and supporting Real Time data application systems (Aveva and Aspentech)- Managing and supporting Alarm and Event Operations Management Software- Managing team of local Application Support Engineers. - Managing Applications Service Delivery and Service Desk systems according to SLAs, Allocation of tickets, and performance monitoring. Show less