Responsible for the safe storage, handling, and functioning of pyrotechnics and pyrotechnic devices.

● Install and service home/commercial security and video surveillance systems● Supervise, train, and coach junior technicians● Interact and communicate well with customers● Maintain and manage adequate inventory levels of product and equipment● Explain and provide detailed system capabilities and operational instructions to customers● Promote and sell additional equipment and services to customers during each visit● Accurately complete necessary paperwork, including work orders, customer contracts, and time clock punches

● Installed and serviced alarm and video surveillance systems● Performed comprehensive demonstrations with customers regarding the operation of their system

● Initial point of contact for all payroll and policy issues and questions● Effectively dealt with disgruntled callers by utilizing de-escalation tactics while under pressure● Provided information regarding HR programs, policies, procedures, processes, and initiatives to requestors ● Assisted with new hire processing, leave of absence requests, payroll, employee compensation, and records management ● Received and responded to telephone and email inquiries and requests for assistance ● Resolved inquiries and coordinated with department contacts as needed and follow up to ensure prompt resolution of outstanding inquiries● Kept abreast of current policies and procedures relating to HR department operations and services ● Opened request tickets in HR database and determined the appropriate course of action required for resolution● Provided administrative support for the day to day operations of the department as assigned

● Instructed Student Development 101 course teaching study, communication, and money management skills● Focused instruction on decision-making skills and learning strategies that link to student success in higher education

• Managed 200 student financial accounts to ensure compliance with corporate and federal guidelines • Reduced total A/R from $880/student to $115/ student and increased student retention from 60% to 80% in six month period• Provided excellent customer service by advising students on best practices and by offering alternative solutions to achieve account resolution

• Inspected residential property and recorded technical details of property to update and maintain departmental records• Analyzed existing market data using standard appraisal techniques to determine the value of land and/or buildings• Represented the State of Maryland during assessment appeal hearings to defend the estimated value of real property

• Drafted and edited various legal documents and office correspondence• Maintained and updated client files and database• Performed all other office support functions