Customer Service Representative
CurrentDuring my time at my time at Mira Showers I have gone from a trainee customer representative to a multi-skilled customer representative with the ability to deal with difficult technical queries raised by our customers and installers regarding all aspects of a showering area. A brief overview of my day can look like: • Assisting clients with new and existing orders. • Setting up engineer visits.• Complaint handling – complaints can stem from clients and installers. These complaints can be could be of varying technical nature which requires me to think on my feet, to act as a single point of failure on that call, and ensure that the complaint has been address efficiently and closed down in the correct manner. • Setting up insurance policies while adhering to regulated compliance.