Jamin Morris Email & Phone Number

Raleigh, Nc

➤ Delivers technical support for field technicians for various issues regarding networking, access control, video surveillance, A/V, nurse-call, servers, and windows applications.➤ Oversees, controls, and monitors the design and implementation of complex IP network architecture and electronic security technologies according to company guidelines.➤ Offers proactive software solutions by working in partnership with cross-functional data scientists, business users, project management teams, and other engineers during design and execution to ensure optimal results.➤ Leverages strong technology knowledge to ideate and manage configuration changes of client security infrastructure platforms and design access control and video surveillance solutions to meet client's needs and requirements.➤ Partners with the client's customer IT representatives to communicate systems needs and employ network expertise in troubleshooting systems.➤ Increased company operating efficiency by implementing new security systems, updating old systems, and troubleshooting systems to ensure sound and robust operations.

Raleigh, North Carolina, United States

➤ Championed staff direction, performance, implemented action plans to guarantee attainment of business goals and objectives. Delivered technical support, expertise, and leadership for service technician staff and customers.➤ Enhanced customer relations by providing product information and availability, delivering prompt, professional solutions to customer inquiries and working to meet immediate goals of customer interaction.➤ Executed human resource functions, including hiring, recruiting, retention and training needs for service staff. Planned, organized, managed, scheduled, and controlled daily activities of services staff to ensure contract compliance, prompt service delivery and SLA/Metric Compliance.➤ Sustained effective customer communications to ensure fulfillment of contractual obligations while quickly resolving customers service issues, thereby minimizing customer concerns.➤ Drove company goals by building and maintaining an effective service organization committed to customer, employee satisfaction and profitable growth.➤ Engaged and partnered with various departments and high-performing teams to plan and strategize key actions ensuring the company's high standards, efficiency, and productivity goals were met.➤ Retained strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Delray Beach, Fl

➤ Traveled domestically throughout the US providing field service repairs, installation, modifications, preventive and corrective maintenance for customer's retail EAS/CCTV security equipment.➤ Executed a variety of complex technical duties including troubleshooting, analysis, evaluation, diagnosing, modification, and operation of complex electrical and electronic circuits and components in support of security systems.➤ Boosted customer satisfaction, maximized customer retention, and increased profitability providing exceptional customer support during field visits and delivering technical solutions to product issues.➤ Assured maximum efficiencies, productivities and leveraged advanced technical knowledge of electronics principles to provide technical guidance, leadership, supervision, and training to new personnel and other technicians.

Bachelor'S Degree, Technical Management

Activities and Societies: Cum Laude, Dean's List

Associate Of Science Degree, Electronics Graduated, Gpa: 4.0

Activities and Societies: Class Valedictorian