James Lam Email & Phone Number

New York, New York, United States

• Manage office IT environment and serve as the liaison with IT Director• Oversee office vendors, review service contracts, and maintain budget and inventory• Manage technical initiatives with external service providers and internal stakeholders• Setup and onboard new employees with required hardware, software and server access• Support C-Level on projects and initiatives• Liaise with Empire State Building management and vendors for office maintenance• Control Admin accounts for software licenses, and Purchasing accounts for hardware• Monitor Sophos Endpoint alerts

Greater New York City Area

• Designed notebook covers, journals and carton graphics based on user research and customer feedback• Conduct stakeholder interviews, competitive research, user research, and initial creative explorations• Clients include Target, Walmart, Pen+ Gear, EXCEED, Dollar Tree, HEB, Family Dollar, JOT, GTC

Brooklyn, Ny

• Managed stakeholder meetings with Head of Design and Data Scientist to review research findings and recommendations• Conducted user research, contextual inquiry, usability testing, competitive/comparative analysis• Created sketches of mock-ups

Westlake, Ohio

• Designed website for organization with international members• Determined information architecture of site to support searchability and usability of content• Advised Steering Committee Members on search engine optimization best practices• Analyzed Google Analytics data and present information to Steering Committee Members• Advised Steering Committee Members on social media marketing.• Created training material for website maintenance.• Created graphics to fit the organization’s needs.

Westlake, Ohio

• Created online help system for Goddard School Franchise Management System• Developed new help content for application release cycles• Optimized graphics for online use• Created and maintained documentation standards• Updated existing content affected by application enhancements

Pontiac, Michigan

Web-based Training Development• Designed graphical interfaces for courses and help systems, created templates for course modules, created Flash interactions and splash pages, created reinforcement activities (such as quizzes) to address course objectives, developed graphic standards, created icons and images.• Produced job aids and solutions using Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, Macromedia Flash, Macromedia Coursebuilder, and Visio 2003.• Created web-based courses using Saba Publisher and OutStart.• Written instructional text for web-based courses and help systems.Global Plant Site Management Server Migration• Gathered background information about server, gathered technical and program requirements, researched possible options, developed business plan, presented findings and recommendations to leadership, acted as liaison between GM client and EDS Programme Office in the Global Plant Site Management (GPSM) server migration to the Auburn Hills Service Management Center.Electronic Repository Data Cleanup/Migration• Technical Project Lead, developed migration and archive processes, identified repository content, mapped documents being moved to repository folders, communicated new repository structure, moved/deleted/archived documents.

Greater Detroit Area

• Developed and tested COBOL, CICS, and DB2 programs• Master Terminal Operator/Lead Scheduler for client Ford Motor CompanyResponsibilities included: - Ensured that Worldwide Integrated Production System launched successfully - Analyzed Ford Jaguar/Warley Operations for batch-job failures utilizing Platinum ZEKE applications - Performed Non-standard Run Requests - Maintained batch-schedule processing

User Experience Design Immersive, Ux Design

Re-enforced core skills that make up the entire user experience design process, from research and ideation to prototyping and testing..

Bachelor Of Arts (B.A.), Communications

Activities and Societies: Production Engineer for WDET 101.9 FM--Detroit Radio Information Services, Engineer for Harvard University.