Jammy Lu Email & Phone Number

Taiwan

- Customer facing communications and discussions to explore client's business needs, define customer requirements, determine system gaps & recommend appropriate solutions, provide risk/impact assessment, and create product specification when needed.- Support SOW and project scope/timeline review. Analyze and solve highly technical complex problems by utilizing SMEs resources and company methodologies.- Collaborate with regional engineering teams to plan, integrate, and manage the development efforts and provide high-level resources/cost estimations.- Guide and support customer's end-to-end implementation efforts as necessary, such as application installations, environment setups, parameter configurations, as well as on-site/remote testing, to ensure successful product/service adoption.- Lead a regional team of 4 engineers in create, review and approve test plans, scenarios, scripts, and prepare test data to execute SIT, UAT, and card scheme certifications while implementing testing methodologies, strategies, and best practices for project deliveries.- Post go-live and production support. Analyze system performance, identify and reproduce issues, track defects using Jira, and prioritize testing needs when fixes released.

Taiwan

- Responsible for payment capabilities around merchant acceptance (i.e. POS terminal, e-commerce or aggregator system enablement), customer experience, contactless, mobile wallet, multi-currency, and fraud mitigation solutions.- Drive partnership from key account merchants, gateway processors, acquiring banks, and hardware/software vendors for business strategy.- System disruption management, abnormal transaction investigation, and local point of contact for authorization & submission systems implementation.- Task coordination between partners and regional teams to fulfill business or comply with regulatory/compliance needs.- Host training sessions to internal/vendor/partners for new specification or product capability introduction or education.

Taipei

- Act as operation/call center analyst. Perform call trend analysis, call volume forecast, call abandon rate (service level) management, and annually/monthly/weekly/daily resources planning and hourly utilization optimization. - Create daily/monthly performance business reports and operational utilization results to local BU head and regional teams for improvement decision needs.- Coordinate activities between operation/call center and all other departments. Involving Business Contingency Plan (BCP) planning and participate decision making in Disaster Recovery (DR) practice.

Taiwan

- Management Information System (MIS) related troubleshooting, break-fix, and on-site technical supports, such as hardware replacements, software installations, BIOS upgrades, and network configurations and connectivity test.- Incident monitoring, high-severity issue escalation, issue prioritization, and SLA control based on company methdologies and customer agreement.- Collaborate with regional teams for problem analysis, provide issue background and local support, and suggest appropriate fix solution based on study.- Mainframe system database backup/maintenance, personal escort, and assets management.

Taiwan

- Build a website through LAMP software stacks (Linux, Apache, MySQL, PHP).- Act as a Front-end Web developer/designer, through the use of HTML, CSS, and JavaScript/ActionScript.- Act as a Backend Web deveoper, through the use of ASP & PHP and using database leveraging MS Access & MySQL.(Note: On a piecework basis while studying as a student.)

Graduate Certificate, Cloud Computing & Virtualization

Bachelor'S Degree, Cs

Activities and Societies: Recreation Leader Training Club