James Page Email & Phone Number

Boston, Massachusetts, US

• Managed North America customer support team while serving as client facing Support Manager onkey enterprise level accounts.
• Motivated and developed each individual to achieve personal goals while monitoring performance to identify areas of improvement and training needs. Developed andadopted a global customer support training plan for new.
• Audited global support tools and procedures to identify areas of efficiency and built a plan to achieve full automation of support related duties.
• Applied Python skills to automate several time consuming support and implementation tasks,
• Implemented Zendesk alongside JIRA to create an automated process for inbound ticket assignment and to begin tracking key support related metrics.
• Presented suggestions for technical process improvements to optimize IT resources and increase data accuracy through automation, implemented new tools and business processes, and collaborated with IT department staff.

Waltham, MA, US

• Managed internal Help Desk operations serving as the single point of contact for IT related questions and concerns for 250+ employees.
• Issued timely status updates to employees via email, phone, and in person using communication skills to hold technical conversations with non-technicalaudiences while sharing next steps and advice moving forward.
• Purchased, configured, and monitored all corporate laptops, cell phones, tablets, printers and scanners for 250+ employees across 12 offices.
• Monitored WAN/LAN networks and devices to resolve network related technical problems quickly and proactively.
• Maintained file servers and application servers in accordance with HIPPA privacy laws.
• Assisted in Active Directory management, policy creation, updates to controls and permissions, and user account maintenance.

Milton, MA, US

San Francisco, CA, US

Pasadena, California, US

Responsible for consulting with clients as a technical expert and trusted advisor to find solutions to their problems in digital investigations, including eDiscovery, computer forensics, data audit and policy enforcement, information assurance and incident response. Perform implementations of the company's EnCase Enterprise (EE) software and modules.

Pasadena, California, US

Responsible for consulting with clients as a technical expert and trusted advisor to find solutions to their problems in digital investigations, including eDiscovery, computer forensics, data audit and policy enforcement, information assurance and incident response. Perform implementations of the company's EnCase Enterprise (EE) software and modules.

Round Rock, Texas, US

Developed skills and procedures to perform forensic computer recovery and analysis for a Fortune 500 company's internal and external investigation unit, managed disposition of archived case data, assisted in litigation support for electronic discovery efforts, recovered data from damaged computer disks for business continuity and investigative purposes.