Ekaterina Shakhina Email & Phone Number

Tbilisi, Georgia (Remote)

As an L2 Technical Support Manager at Profitero, I was responsible for managing two teams with distinct tasks. This involved maintaining statistical records and conducting regular meetings with my team, engineers, and QA engineers from L3. As the primary point of contact for all support-related inquiries, I liaised with account managers, L1 support, and managers from other teams and areas.One of my significant achievements in this role was the development of numerous Python scripts to automate statistical processes that were previously manual. Additionally, I implemented regular bug triage meetings to streamline bug resolution processes and introduced a clear bug prioritization process for all teams.In terms of skills development, my role required strong communication skills, enabling effective interaction with various stakeholders. I developed a standardized approach to conducting meetings that minimized unnecessary distractions for engineers and received praise for keeping discussions focused.My transition from L2 Support Specialist to L2 Technical Support Manager was motivated by my belief in my managerial capabilities, alongside my strong technical background. I possess the ability to understand both business and technical aspects, facilitating effective communication with different teams and specialists. My proficiency in SQL and Python allows me to quickly generate tables, reports, and dashboards as per the requests of other teams or management, without disrupting the workflow of my team.

Tbilisi, Georgia (Remote)

In my role as an L2 Support Specialist at Profitero, my primary responsibilities included monitoring the quantity and quality of collected data, overseeing daily calculations based on them, and investigating anomalies in estimations, making manual adjustments where necessary due to calculation inaccuracies.One of my significant achievements in this role was when I tackled a challenging task of gathering a highly complex report. I swiftly developed a script that enabled my team and me to complete the task in just 10 minutes, a task that would have otherwise taken several hours. This initiative not only saved time but also freed up resources for other critical tasks, earning appreciation from both my team and team leads.Through this role, I honed my skills in technical support, particularly in error troubleshooting. I learned the importance of meticulously verifying error messages received from users, ensuring that any perceived "error" was not simply a result of data configuration issues or system misuse before diagnosing it as a technical bug.The most meaningful aspect of working at Profitero in this role was the acknowledgment of my contributions by my team lead, who regularly highlighted my achievements to our management. This recognition played a pivotal role in my advancement to the leadership position when the opportunity arose.

Moscow, Russia

As a Data Analyst at GlowByte, I had the opportunity to work in two distinct teams, each with its own set of responsibilities and challenges.In my first role, I was primarily responsible for setting up and launching advertising campaigns using SAS Customer Intelligence software. This involved meticulous data selection based on various parameters, frequent communication with client managers to align campaign content and methods, as well as coordination and testing to ensure campaign effectiveness. In addition to the listed skills, I also utilized SQL for complex data selection when conditions were too intricate to implement through SAS. On this project, an Oracle database was used.One of my proudest achievements was establishing effective communication channels with a particular campaign manager who frequently provided unclear or inaccurate briefs. By proposing and implementing a more structured communication approach, we significantly reduced errors caused by misunderstanding, leading to improved efficiency and accuracy in campaign execution.In my second role, I focused on data analysis and manipulation, primarily using SQL in Teradata environment. I worked extensively with large SQL scripts, often exceeding 9000 lines, where I wrote new functions, tracked data sources, and made adjustments based on client requests and bug reports.Throughout my tenure, I honed my SQL skills and became proficient in navigating Oracle and Teradata databases. Additionally, I gained valuable experience in project management, client communication, and teamwork, particularly in my first role where collaboration with various teams and departments was essential for project success.

Moscow, Russia

As a private math tutor for middle and high school students, my role was multifaceted and rewarding. Over the course of 1.5 years, I provided personalized instruction and support to students preparing for both school exams and the Unified State Exam (ЕГЭ).My approach to tutoring emphasized building strong rapport with students to create an environment where they felt comfortable asking questions and admitting areas of difficulty. By fostering open communication and trust, I encouraged students to take ownership of their learning process and develop the skills to independently seek and evaluate resources.In addition to assisting with homework assignments and explaining challenging topics, I tailored lessons to meet the specific needs and goals of each student. Whether it was reinforcing foundational concepts or preparing for exams, I adapted my teaching methods to accommodate individual learning styles and preferences.One of my proudest achievements was guiding a student through her preparation for the Unified State Exam in math. Despite initially struggling with the subject, she persevered with determination and dedication. Through our collaborative efforts, she not only gained a deeper understanding of mathematical concepts but also achieved a remarkable score of 75 out of 100 on the exam.In addition to academic support, I prioritized creating a supportive and engaging learning environment. By building rapport and establishing trust, I fostered a sense of camaraderie that motivated students to actively participate in their own learning journey. While maintaining a friendly and approachable demeanor, I also upheld high standards of discipline and accountability to ensure a productive learning experience for all.

Bachelor'S Degree (Unfinnished), Applied Mathematics And Computer Science

Professional Retraining Program Data Analyst

Technology stack includes Python, SQL, PostgreSQL, DBeaver, etc