Jan Anderson Email & Phone Number

Newport News, Virginia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

 User Management: User Profiles, User Permission Sets, Sharing Rules, Role Hierarchy and User Setup Custom Object Builds: Custom Objects, Workflows, Approval Processes, Page Layouts, Path, and Custom Report Types Standard Object Modifications: Workflows, Approval Processes, Page Layouts, and Path App Building: Lightning App build for specific use case Assist in developing and maintaining documentation on processes, policies, application configuration, and help related… Show more  User Management: User Profiles, User Permission Sets, Sharing Rules, Role Hierarchy and User Setup Custom Object Builds: Custom Objects, Workflows, Approval Processes, Page Layouts, Path, and Custom Report Types Standard Object Modifications: Workflows, Approval Processes, Page Layouts, and Path App Building: Lightning App build for specific use case Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials  Manage operational requests and troubleshoot issues, working with diverse user groups Manage instance to ensure data integrity Show less

Provide extensive external consulting which includes the CRM platform, project management software, consulting and hands-on experience with Salesforce. Champion the time-sensitive lifetime phases of delivery for enhancements and cross-platform deployments. Collaborate with key business stakeholders and other technology partners while coordinating with cross functional teams and enterprises to deliver platform changes. Weigh business and technical requirements across teams and enterprises to… Show more Provide extensive external consulting which includes the CRM platform, project management software, consulting and hands-on experience with Salesforce. Champion the time-sensitive lifetime phases of delivery for enhancements and cross-platform deployments. Collaborate with key business stakeholders and other technology partners while coordinating with cross functional teams and enterprises to deliver platform changes. Weigh business and technical requirements across teams and enterprises to produce project plans, estimates, and platform changes. Key Contributions:🔹Deployed reporting metrics on issues, new requirements, progress and challenges for 2000+ global users🔹Gather assets that provide the foundation for user stories, comps, annotated wireframes and support developers by delivering context and clarity around these assets when questions arise🔹Perform confident user acceptance testing and support QA test efforts🔹Prioritize user stories, both within a single project and across multiple projects to ensure 100% adherence to delivery schedules🔹Ensure that 100% of user stores are complete and certify each product as “Quality Approved” Show less

Global Sales Analyst the MyNCR deployment, enhancement releases, while coordinating processes and customer engagement. Supported activities related to implementing efficiencies in the NCR Sales process and multiple sales recognition programs. Sales partnering analyst on requirements gathering documentation to collaborate with business analysis needs and celebrate the measurable successes.

Greater Atlanta Area

Accountable for support system and process requirements for 34 countries where Oracle Contracts for Services (CFS) / 17 Enterprise Services countries are deployed. Perform Systems Acceptance Testing, User Acceptance Testing and Regression Testing to specifications for operation of new deployments or functionalities. Partner closely with IT counterparts, a diverse group of software engineers, commercial and business partners and regional end users to support CFS and other related initiatives… Show more Accountable for support system and process requirements for 34 countries where Oracle Contracts for Services (CFS) / 17 Enterprise Services countries are deployed. Perform Systems Acceptance Testing, User Acceptance Testing and Regression Testing to specifications for operation of new deployments or functionalities. Partner closely with IT counterparts, a diverse group of software engineers, commercial and business partners and regional end users to support CFS and other related initiatives daily.Selected Contributions:🔹Deployed Serial Number Standardization with 96% data accuracy of NCR’s Installed Base🔹Organized key implementation of Oracle Contracts for Services (CFS) / 17 Enterprise Services for 34 countries 🔹Coordinate on NCR maintenance training to over 20+ global international business users to produce timely and accurate invoices to customers🔹Developed enhanced processes with globally standardized sales support for contract billing and entitlement Show less

Organized CFS migration from legacy billing environments while implementing compliance. Performed annuity service contract aggregation activities to prepare data for migration to CFS (ERP - Contracts for Services). Managed daily activities for a team of 8-10 associates and contractors.Selected Contributions:🔹Facilitated 45-members’ training on multiple issue identification cases and use case in the vision for creative training across multiple projects🔹Founded processes that… Show more Organized CFS migration from legacy billing environments while implementing compliance. Performed annuity service contract aggregation activities to prepare data for migration to CFS (ERP - Contracts for Services). Managed daily activities for a team of 8-10 associates and contractors.Selected Contributions:🔹Facilitated 45-members’ training on multiple issue identification cases and use case in the vision for creative training across multiple projects🔹Founded processes that support a set of unique statutory and business needs of 29 countries 🔹Ensured 100% CFS compliance for all contracts while successfully migrating from legacy billing environments Show less

Liaison between sales force and Customer Service Center, proactively addressing any opportunities, issues or concerns with internal or external customers. Assisted daily with: Customer data file, Contract Maintenance, EDI/NCR On-Line, Backorders/Order Cancellations, Transfers, and Order Management.Directly supervised 6 associates. Call monitored and provided daily feedback to ensure World Class Service.

Implemented, maintained and provided customer service for 150+ Electronic Data Interchange (EDI) and NCR On-Line (an internet based order management tool) customers. Worked with Sales, Marketing and an Alliance Partner to develop enhancements to NCR On-Line.

Processed inbound telemarketing calls for NCR Direct catalog department. Placed orders, resolved customer complaints, cross-referenced product inquiries, provided order status and proof of deliveries as needed. Consistently exceeded quota objectives based on revenue, calls per hour and return percentage.