In various roles in marketing, data interpretation, strategy and business leadership Jan keeps her focus on the consumer as harbinger of approaching change--change that she welcomes as evidence of an evolving and dynamic industry. As a senior consultant, Jan designs and leads bespoke research projects for qualitative and quantitative data insights and provides analysis based on deep industry experience and consumer trends that bring informed opportunities to brands seeking relevance in coffee. As a longstanding coffee entrepreneur, Jan leads the Premium Quality Consulting team as strategic visionary, operations expert and outcome realist. Premium Quality Consulting LLC helps businesses of all sizes and in all sectors of the coffee industry improve brand appeal, consumer and customer experience, distribution, efficiency and bottom line results. CYA Cover Your Assets, a PQC software tool, helps roasters and distributors verify and manage their on-loan assets and service, reducing loss, increasing ROA, improving the customer experience and protecting company value.