Primary Task:Planning of Mobile guards in Antwerp and Limburg regionsPlanning of the operation support teamSecondary Tasks:Startup of new Intervention CustomersQuality ControlCustomer feedbackBudget and billing of extra servicesCreation and upkeep of mobile roundsPlanning of day to day tasks for the mobile unitUpkeep of service VehiclesInspection of general security guardsBackup TasksInterventions after alarmControl rounds

Security at the Doel Nuclear Power plantSecurity at the Antwerp HarborMobile Security region Antwerp ProvinceInterventions after alarm

- 2nd level technical product support phone and mail all Pioneer products- Training on DVD, Receiver, Plasma products and SAP system to new agentsand new products to excisting agents.- Follow-up on technical knowledge and training needs of the agents- Coördinating the scedules of the trainings with the Team Management- Rechearching all new products with Pioneer to prepare accordingly

- Hiring new employees for phone support to Shell retailers- Planning the staffing of employees- Maintaining communications between JCI, Shell and Sitel- Arranging payement for employees and Invoicing JCI- Full responsibility for employees wishes and operations- Following up the quality and quantity growth of the employees- Day to day reporting of cost, revenue, staffing, call volumes and quality- Setting goals for employees and following up on those- Ordering, requesting and managing all work environment materials- Requesting and following up on all IT related issues

- Day to day problem solving over telephone and email- In-depth research of larger escalated problems- Research of new products and capabilities- Responsibilities for low-end and multi-user level and customer care- Training new recruits

- Hardware and software maintenance & installation +- 250 Desktops & Laptops on site and remote- Inventory and purchase of software- Printer server maintenance- Business Objects maintenance client level- Responsible merge Windows NT to 2000

Primary Task:- Webdesign & Implementation- Client contactsSecondary Task:- Accounting