Jan Barr Pc.Dp. Cipp/E Email & Phone Number

Responsible for providing subject matter policy advice and guidance to the business. A particular focus on EU GDPR, Data Protection Act, Privacy & Electronic Communication Regulations, e-Privacy Directive, international data protection guidance and associated matters Provide support for ensuring that the Information Management and Data Privacy Minimum Standards remain current and in line with all other Information policies. Support leadership in maintaining, developing and producing privacy metrics. Supporting the development, implementation and continuous improvement of the Risk and Controls framework across DLG Identifying control weaknesses and influence process owners to implement agreed changes in a timely and effective manner where needed Designing and delivering suitable control management reporting which enables the Privacy team to understand the Privacy risk profile across the group. Highlighting inconsistencies, gaps and plans for remediation Develop best practice processes and procedures across DLG to optimize adherence to group minimum standards; working with other areas of the business to identify improvement initiatives and supporting these to completion. Conduct face to face privacy briefings with front line areas to increase knowledge and awareness of Data Privacy and the requirements of the Data Protection Act 2018. Work with and support the Data Protection Officer in managing the groups privacy risk domain. Working knowledge of the Data Protection Act 2018; qualifications include Pc. DP Analyse and interpret data and qualitative information to identify and assess the inherent and residual risk exposure. Develop and disseminate management information to deliver accurate and meaningful risk reporting.

Glasgow, United Kingdom

• Supporting Underwriting, Pricing and Operational areas by identifying, understanding, assessing and managing risk. Delivering support across business to ensure compliance with minimum standards• Reporting on the risk profile to enable completion of the Control Environment Certificate• Coaching, educating and supporting Management team, team leaders and handlers on all aspects of risk• Support delivery of suitable Risk Assessment approach on behalf of leadership team • Deliver proportionate assurance and control testing on behalf of the leadership team• Ensure the Information Security and Data Protection risks are managed across the business. Undertaking Privacy Impact Assessments and managing outcomes with particular attention to protecting customer data

Glasgow, United Kingdom

• Experience of Sales and Service and Claims, incorporating Home, Motor, Pet, Rescue and Travel products• Managed workflow of cases by using MI and planning for peak periods• Ensured compliance with all regulatory requirements, FOS, FCA, DPA and TCF• Provide feedback and coaching to handlers on performance, utilising Audit results to highlight any gaps and key areas of focus • Used customer feedback to maintain high levels of customer care within teams • Analysed performance through monthly dip checks

Glasgow

• I was asked to move to this role to oversee the introduction of a new database which would bring the Life product in line with the wider business • Reviewed all existing question sets and translated these into the new corporate framework, utilising contacts within compliance and risk• Engaged with Operational area to capture key areas of focus and build a fit for purpose audit that drove performance through feedback• Managed team of auditors ensuring delivery of assessments to a high level of accuracy and driving consistency in approach, undertaking levelling sessions• Organised cross training in other product skills to allow the team to support colleagues in other sites during peak periods• Managed assessors and provided clear accountability for their roles

Glasgow

As detailed for period 2008 - 2012

Glasgow

• Managed a portfolio of customer complaints to resolution• Mentored and acted as a technical referral point to team members and the operational areas• Managed own performance for quality and productivity.• Proactive use of feedback mechanisms’