Jan Barr Pc.Dp. Cipp/E Email & Phone Number

Responsible for providing subject matter policy advice and guidance to the business. A particular focus on EU GDPR, Data Protection Act, Privacy & Electronic Communication Regulations, e-Privacy Directive, international data protection guidance and associated matters Provide support for ensuring that the Information Management and Data Privacy Minimum.

Glasgow, United Kingdom

• Supporting Underwriting, Pricing and Operational areas by identifying, understanding, assessing and managing risk. Delivering support across business to ensure compliance with minimum standards
• Reporting on the risk profile to enable completion of the Control Environment Certificate
• Coaching, educating and supporting Management team, team leaders and handlers on all aspects of risk
• Support delivery of suitable Risk Assessment approach on behalf of leadership team
• Deliver proportionate assurance and control testing on behalf of the leadership team
• Ensure the Information Security and Data Protection risks are managed across the business. Undertaking Privacy Impact Assessments and managing outcomes with particular attention to protecting customer data

Glasgow, United Kingdom

• Experience of Sales and Service and Claims, incorporating Home, Motor, Pet, Rescue and Travel products
• Managed workflow of cases by using MI and planning for peak periods
• Ensured compliance with all regulatory requirements, FOS, FCA, DPA and TCF
• Provide feedback and coaching to handlers on performance, utilising Audit results to highlight any gaps and key areas of focus
• Used customer feedback to maintain high levels of customer care within teams
• Analysed performance through monthly dip checks

Glasgow

• I was asked to move to this role to oversee the introduction of a new database which would bring the Life product in line with the wider business
• Reviewed all existing question sets and translated these into the new corporate framework, utilising contacts within compliance and risk
• Engaged with Operational area to capture key areas of focus and build a fit for purpose audit that drove performance through feedback
• Managed team of auditors ensuring delivery of assessments to a high level of accuracy and driving consistency in approach, undertaking levelling sessions
• Organised cross training in other product skills to allow the team to support colleagues in other sites during peak periods
• Managed assessors and provided clear accountability for their roles

Glasgow

As detailed for period 2008 - 2012

Glasgow

• Managed a portfolio of customer complaints to resolution
• Mentored and acted as a technical referral point to team members and the operational areas
• Managed own performance for quality and productivity.
• Proactive use of feedback mechanisms’