Jan Liba Email & Phone Number

Slovak Republic

Kosice, Slovakia

Managing and coordinating the analysis of the underlying root causes behind the major/ high incidents and defining the measures, that contribute to the overall improvement of the IT processes.Responsible for delivering the findings, documents and improving agreements within the agreed timeline.

• Supporting the Rollout managers in their daily work• Responsible for a particular part of the project (preparing migrations, booking resources, clarifying processes, reports...)• Creating RFCs in Cosima (Service center client)• Maintaining the documents and project folders

• Updating the customer’s networks in SAP• Entering the technical network data WAN/LAN) • Adding devices (routers, switches…)

Slovak Republic

• Processing purchase orders for major clients, specifying services (SLAs) in tools, booking technical resources.• Communication with the technicians, cooperation with other departments and teams• Using a variety of tools and databases (e.g. SAP, SeCeIT, ToBis+, ZDF ...).

• Ordering equipment and services for all Managed Router Services for both US domestic and international (EMEA, CALA, APAC) clients• Using a variety of tools and databases (e.g. Oracle, Ariba – ePro, GPS, Ciso tools...).• Managing purchase orders for assigned accounts on an end-to-end principle.• Interaction with System Engineers, Staging and Vendor teams.

Teaching English language. Elementary school pupils from first graders to ninth graders

Responsible for the first contact with the customers, service and assets presentation.

Preparation for projects in Eastern Slovakia (communication with local mayors, publicity, handling technical issues), translations.

Master'S Degree, Pedagogy

Education record