Manager, Customer Experience Strategy, Presto
Current
Aug 2019 - Present
AeroLeads people directory · profile
Jan Richards Email & Phone Number
Building Engaging and Accessible Customer Experiences
at
Metrolinx
1 work email found
@metrolinx.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Building Engaging and Accessible Customer Experiences
Location
Toronto, Ontario, Canada
Company size
Who is Jan Richards? Overview
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Quick answer
Jan Richards is listed as Building Engaging and Accessible Customer Experiences at Metrolinx, a company with 2975 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at metrolinx.com and a matched LinkedIn profile for Jan Richards.
Jan Richards previously worked as Manager, Customer Experience Strategy, PRESTO at Metrolinx and Senior Advisor Accessibility, PRESTO at Metrolinx. Jan Richards holds M.Sc., Zoology (Neuroethology) from University Of Toronto.
Company email context
Email format at Metrolinx
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{first}.{last}@metrolinx.com
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AeroLeads found 1 current-domain work email signal for Jan Richards. Compare company email patterns before reaching out.
Profile bio
About Jan Richards
Specialties: customer experience and digital accessibility in transit payment.
Listed skills include Accessibility, User Interface Design, Web Applications, User Experience, and 22 others.
Current workplace
Jan Richards's current company
Company context helps verify the profile and gives searchers a useful next step.
Metrolinx
5 roles · 28 years
Jan Richards work experience
A career timeline built from the work history available for this profile.
Senior Advisor Accessibility, Presto
Current- Contribute to the development, design, build and testing of Ontario's PRESTO transit payment system, especially with respect to accessibility. - Provide advice re: accessibility and compliance with the Accessibility for Ontarians with Disabilities Act (AODA) with respect to all of PRESTO's service channels, including: fare payment devices, self-serve.
Mar 2016 - Present
Project Manager
Subject matter expert and project manager in the area of information and communication technology (ICT) accessibility. Duties include:- Manage staff, students, etc. assigned to projects- Manage and maintain relationships with multiple external project collaborators (including other universities, private sector organizations, governments, etc.). - Develop.
Aug 2010 - Mar 2016
Contributing Editor
- Contributor to "Mobile Accessibility: How WCAG 2.0 and Other W3C/WAI Guidelines Apply to Mobile" (Note)- Editor on ATAG 2.0 (Recommendation)- Editor on ATAG 2.0 Techniques (Note)- Editor on ATAG 1.0 (Recommendation)- Editor on ATAG 1.0 Techniques (Note)- Contributor to UAAG 2.0 (Note)
1998 - Mar 2016
Ui Design Lead
- Project manager on a website used by thousands of Ontario teachers.- User interface design on several projects including an authoring tool for creating sign language-only websites.
Jan 2000 - Jul 2010
Team & coworkers
Colleagues at Metrolinx
Other employees you can reach at metrolinx.com. View company contacts for 2975 employees →
JC
Jeff Cutler
Colleague at MetrolinxMississauga, Ontario, Canada, Canada
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JM
Jesse Melhuish
Colleague at MetrolinxCanada, Canada
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MS
Muawiyah Sallam
Colleague at MetrolinxAmman, Amman, Jordan, Jordan
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MJ
Muhammad Jamal Khan
Colleague at MetrolinxKitchener, Ontario, Canada, Canada
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CG
Chathurika Gamage, P.Eng., Pmp
Colleague at MetrolinxToronto, Ontario, Canada, Canada
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AG
Alfred Galen C.
Colleague at MetrolinxToronto, Ontario, Canada, Canada
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JM
Jamie Mcclure
Colleague at MetrolinxToronto, Ontario, Canada, Canada
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BS
Brhamjit Singh Pmp, Rmp, Csm, Safe Sa,
Colleague at MetrolinxCanada, Canada
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CR
Cristian Rosu
Colleague at MetrolinxToronto, Ontario, Canada, Canada
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RS
Rebeca Salas
Colleague at MetrolinxCanada, Canada
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Jeff Cutler
Colleague at MetrolinxMississauga, Ontario, Canada, Canada
View →
JM
Jesse Melhuish
Colleague at MetrolinxCanada, Canada
View →
MS
Muawiyah Sallam
Colleague at MetrolinxAmman, Amman, Jordan, Jordan
View →
MJ
Muhammad Jamal Khan
Colleague at MetrolinxKitchener, Ontario, Canada, Canada
View →
CG
Chathurika Gamage, P.Eng., Pmp
Colleague at MetrolinxToronto, Ontario, Canada, Canada
View →
AG
Alfred Galen C.
Colleague at MetrolinxToronto, Ontario, Canada, Canada
View →
JM
Jamie Mcclure
Colleague at MetrolinxToronto, Ontario, Canada, Canada
View →
BS
Brhamjit Singh Pmp, Rmp, Csm, Safe Sa,
Colleague at MetrolinxCanada, Canada
View →
CR
Cristian Rosu
Colleague at MetrolinxToronto, Ontario, Canada, Canada
View →
RS
Rebeca Salas
Colleague at MetrolinxCanada, Canada
View →
2 education records
Jan Richards education
M.Sc., Zoology (Neuroethology)
B.Sc., Cognitive Science And Artificial Intelligence
FAQ
Frequently asked questions about Jan Richards
Quick answers generated from the profile data available on this page.
What company does Jan Richards work for?
Jan Richards works for Metrolinx.
What is Jan Richards's role at Metrolinx?
Jan Richards is listed as Building Engaging and Accessible Customer Experiences at Metrolinx.
What is Jan Richards's email address?
AeroLeads has found 1 work email signal at @metrolinx.com for Jan Richards at Metrolinx.
Where is Jan Richards based?
Jan Richards is based in Toronto, Ontario, Canada while working with Metrolinx.
What companies has Jan Richards worked for?
Jan Richards has worked for Metrolinx, Ocad University, World Wide Web Consortium, and University Of Toronto.
Who are Jan Richards's colleagues at Metrolinx?
Jan Richards's colleagues at Metrolinx include Jeff Cutler, Jesse Melhuish, Muawiyah Sallam, Muhammad Jamal Khan, and Chathurika Gamage, P.Eng., Pmp.
How can I contact Jan Richards?
You can use AeroLeads to view verified contact signals for Jan Richards at Metrolinx, including work email, phone, and LinkedIn data when available.
What schools did Jan Richards attend?
Jan Richards holds M.Sc., Zoology (Neuroethology) from University Of Toronto.
What skills is Jan Richards known for?
Jan Richards is listed with skills including Accessibility, User Interface Design, Web Applications, User Experience, Web Development, Html 5, Information Architecture, and Usability Testing.
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