Jan Sokol Email & Phone Number

Ostrava, Moravian-Silesian Region, Cz

Ostrava, Moravia-Silesia, Czechia

I drive strategy and enhance efficiency with our team across the CEE region operations in areas of:- Project Management: Delivering projects which drive performance and foster growth.- Digitalization: Leading transformative digital initiatives that streamline processes and improve operational capabilities.- Performance Management & Reporting: Implementing metrics and analytics to ensure excellence in performance.- Customer Experience & Quality Assurance: Cultivating exceptional customer experience while maintaining high standards of quality.- Workforce Management: Optimizing workforce planning to enhance productivity and employee satisfaction. - System Administration: Overseeing technology systems to ensure seamless operations and data integrity.

Ostrava, Moravia-Silesia, Czechia

Leading operations in the Czech Republic. Creating strategy, driving continuous improvement to deliver top service quality and financial goals. Managing business process outsourcing services in areas:- IT services - Service desk, Server and Network infrastructure solutions- Sales support - Project & Delivery management- Procurement- Agency employment- Back-office Making your operations work better.

San Antonio, Texas, United States

Leading operations at growing site with 230+ FTEs. Creating strategy, driving continuous improvement to deliver top service quality and financial goals. Providing business process outsourcing services to multiple clients in areas of: - Telco solutions - contact center, sales support, solutions delivery and tele-sales - Fintech - service desk - Cloud solutions - service desk, - Human resources - onboarding and employee lifecycle, - Social media content management. - IT service management

Ostrava, Moravia-Silesia, Czechia

Leading project management office and data analyst department. Implementing new business solutions to operations, drive internal optimization and data analysis to provide best in class services for our internal and external customers.

Ostrava, Moravia-Silesia, Czechia

I lead multiple teams focused on:- optimization of network solutions, - server infrastructure support for servers running on UNIX, Solaris and Windows operating systems,- IT and Voice solutions internal end user support and- sales and delivery management support for wholesale telco services.I am responsible for team development, increasing process efficiency, customer relationship and financial goals delivery in line with our company vision and strategy.

District Ostrava-City, Czech Republic

Our department provided project management services to leader in communications and technology solutions. Our 100+ project managers helped our client to deliver telco and network services worldwide.I focused on our financial goals delivery, people development, increasing process efficiency and customer relationship, in line with our company vision and strategy.

District Ostrava-City, Czech Republic

responsible for revenue and costs, operations, business strategy realization of MONETA ATM network. I lead team which covers processes connected to ATMs and cash management. Responsible for business relationships with ATM technology and cash processing suppliers.

District Ostrava-City, Czech Republic

I lead team in which we are responsible for cash management at MONETA Money Bank branch and ATM network. I closely cooperate with our suppliers as outsourcing manager to ensure increasing quality of provided services, effective risk and OPEX management, including budget planning and price negotiation. I also focus on projects to enhance services at our ATMs and process optimization by lean and six sigma methodology.

District Ostrava-City, Czech Republic

I lead team of 13 specialists in areas like chargebacks, ATM service, cash distribution to branches and card accounting. I am responsible for our team performance, process simplification, fulfillment of SLA and cards associations rules especially Mastercard. I also cooperate with G4S a.s. as outsourcing manager.

District Ostrava-City, Czech Republic

I lead team of 14 employees on two processes retail bank back office and inheritance process. Our team is responsible for switching process, loans early termination, individual accounts setting etc.. I managed to raise team productivity by 20% and come up with ideas which save us 90 hours per month. These are now realized. I hope that my vision and strategy will bring us good results also in 2015.

District Ostrava-City, Czech Republic

I am responsible for improving retention call efficiency and sales result of our team. I take part in team leading, thinking up new retention strategy and leaning activities of LCM & Retention credit card and deposits teams. In 6 months our team have doubled sales results and increased our retention call efficieny by 6%.

District Ostrava-City, Czech Republic

I work in team, witch is specialized on selling credit cards insurance and preventing frauds on card transactions. My work is divided in two parts one third consist of active selling phone calls to GE Money Bank customers. The rest of my work is to motivate and lead phone bankers so we can reach our goals as team. To my responsibilities also belong team trainings and work shops concentrated on sales skills and individual coaching of my colleagues.

Selling bank products to GE Money bank Customers

Bachelor'S Degree, Business/Managerial Economics

Bachelor thesis on topic Enterprise Logistic System Optimization

Education record