Janai Smith Email & Phone Number

Apex, Nc, Us

North Carolina, United States

 Led monthly forecasting for Chief Product Office within Collaboration to ensure efficient deployment of $26 million quarterly budget, maintaining a forecast to actual variance of <1%, and 100% on-time delivery. Ensured proper compliance of purchase requisitions and application of complex payment structures, including multi-year amortization and pre-payments. Performed ongoing budget management in a highly dynamic business environment by maintaining accurate payroll costs and accruals, mapping historical trends and metrics to appropriate future scenarios, and collaborating with CPO leadership.

Raleigh-Durham-Chapel Hill Area

 Managed $12 million quarterly OpEx budget for a Global Partner Organization segment which included headcount approvals & tracking, expense oversight & forecasting, monthly accrual submittals, and purchase order approvals. Leveraged understanding of internal and external drivers impacting OpEx performance, worked closely with business partners to make strategic spend decisions, and analyzed performance to date to assess potential risks and opportunities. Collaborated with functional leaders to determine project investment prioritization and distribute quarterly budgets. Participated in special projects (Zero Based Budgeting).

Raleigh-Durham, North Carolina Area

 Acted as Security Finance contact for Core Commercial Finance, Business Units, and Finance Controllers. Advised on the deal structure for the LATAM, Canada & US Commercial South Territory. Analyzed deal bill of materials to ensure the list of prices and costs were correct on deals with >50% Security Products. Evaluated deal submission and margins for accuracy & acceptability, reviewed any non-standard terms for unique process considerations, and ensured Advance Services & Enterprise Licensing Agreement costs were collected in deal.

Raleigh-Durham, North Carolina Area

 Liaised with Sales, Credit, Pricing, Legal, business partners and customers to create & execute legal financing agreements. Engaged in the full lifecycle of a deal from customer activation to business partner funding. Managed deals using operational expertise for the Commercial Central Territory.

Raleigh-Durham, North Carolina Area

 Worked directly with the Software Annuity Team to complete estimates and quoting renewals for partners and distributors, focusing on Cisco Collaboration products. Analyzed the customer’s Annuity Coverage Worksheet for Collaboration equipment to ensure appropriate licensing support, with a concentration in US commercial, LATAM & Canada segments. Constantly communicated with SAT agents & partners to fulfill customer Collaboration needs.

Raleigh-Durham, North Carolina Area

 Responsible for handling escalation cases of Onecommercial, OneCanada, and LATAM mailers. Monitored and advised agents on best methods for case resolution. Communicated between agents and team leads to ensure the utmost team efficiency. Continued the daily duties of a sales support specialist with an emphasis towards mentoring and teaching. Facilitated creation of DSAs & quotes for services, contract adjustments, services renewals, and estimates. Consistently completed a high volume of contractual modifications, best estimates of probable cost for services, and other various types of assessments. Coordinated between numerous support teams and Cisco Sales & Account Managers. Assisted the Advanced Services Team in completing service requests for Cisco clientele who required an engineer in the field.

Raleigh-Durham, North Carolina Area

 Conducted interpretation services between medical staff, patients and their families. Assessed patients’ understanding of information conveyed between all parties involved. Translated technical, medical material between Spanish and English. Ensured interpretation activities were conducted according all applicable jurisdiction & hospital standards.

International Studies

International Studies, International Relations