Janai Smith Email & Phone Number

Strategic Operations Manager with over 15 years of experience in leading cross-functional teams and defining standard operating procedures that focuses primarily on devising solutions to complex problems for executive leadership teams to increase overall productivity levels in the healthcare industry.My passion for transformative process improvement experiences has enabled me to maximize the efficiency results for healthcare companies. With a track record of showing initiative and dependability, I have successfully reviewed and identified key insights for executive team member in order to prevent irreversible problems regarding program planning project execution.Notable Business Operations Impacts:✨Collaboration: Assisted Finance Department and program leadership in restructuring Behavioral Health Division by evaluating operational processes, budget allocations, and funding sources to identify barriers to the sustainability of program sub-units✨Strategic Planning: Developed business operations workflow and designed catalog of SOPs to support the consolidation of 6 distinct business units into one cohesive, cross-functional division✨Resource Management; Identified process improvement opportunities that increased mental health program's reimbursable expenses by 30% annually, lowering program costs supported by internal funding and associated overhead costsCore Leadership Skills:• Ability to constantly evaluate shifting business needs across multiple projects and reprioritize responsibilities to positively impact company growth.• Exceptional communicator that can illustrate company missions/values clearly to influence buy-in to organizational change impacting multiple levels of stakeholders.• Capable of exercising sound judgement to make decisions supported by data and with consideration of input from leadership.• Detail-oriented problem solver that engages diverse perspectives in identifying potential bottlenecks and brainstorming impactful solutions.• Excellent Operations Manager that encourages stakeholder feedback in reviewing efficacy of processes and workflows during process development.• Enthusiastic leader with the ability to build staff engagement to drive company missions forward.Core Operations Management Competencies:✨ Organization✨ Budget Development & Management✨ Project ManagementOperations Management Strategies that BOOST company performance:• Transparency• Honest Feedback• Calculated Risk Taking• Communicate Priorities• Clear ExpectationsTechnical Tools:• Slack• Atlassain• Asana• Excel• Quickbooks

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