Lashira Couvson Email & Phone Number

Houston, Texas Area

Delivered transparency and customer service for high-volume medical office, administrating paperwork and database procedures, coordinating multi-line phone communications, and scheduling. Contributed to positive office environment, treating all patients and guests with respect and kindness.▪ Maintained rigorous appointment-setting variables across multiple key stakeholders, ensuring that patient appointments were entered and timed correctly.▪ Performed active client care management, collaborating with management and office employees to resolve issues and assisting individuals with service plan awareness and education.▪ Kept efficient financial data and authorization status, tracking payments across database to verify data quality and accuracy.▪Acting Supervisor when Business Office Supervisor was absent.

San Antonio, Texas Area

Interacted with customers to provide solutions related to document management, payment processing, financial systems, and case management for state and local government agencies. Maintained current product and service knowledge to educate clients and promote business objectives.▪ Interfaced with customers to answer account questions and offered product and service options that could resolve any issues.▪ Documented all client communications to build relationships and afford detailed oversight to internalrepresentatives.

San Antonio, Texas Area

Orchestrated client financial transactions such as investments, financial service requests, and contributions through online databases and by phone. Communicated clearly and maintained detailed records to clearly convey interactions and process next steps.▪ Worked independently in group setting to process sensitive information and accommodate guests with high degree of accuracy.

Lackland Afb

Coordinated up to 200 guest arrivals and departures per day, interfacing with housekeeping staff and providing daily shift reports to communicate reservation timelines, charges, and additional information to management. Responded to customer questions regarding hotel amenities and local attractions and handled all escalated service issues and complaints.▪ Identified communication vulnerability and initiated room information cards with contact information upon check-in, increasing customer service ratings by 20%.

Bachelor Of Science, Information Technology, 3.31

A+ Certification

Associate Of Arts - Aa, 3.0