Psicóloga Clínica
Autônomo
Who is Janaina M.? Overview
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Janaina M. is listed as Psicóloga clínica at Autônomo, based in Rio De Janeiro, Brazil. AeroLeads shows a matched LinkedIn profile for Janaina M..
Janaina M. previously worked as Recepcionista administrativa bilíngue at Vision Marine Training and Hostess at Grand Hyatt Rio De Janeiro. Janaina M. holds Psicologia, Cr. 9.19 from Unisuam.
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Autônomo
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Profile bio
About Janaina M.
I have over 16 years of experience in customer service, both bilingual and multicultural. Leveraging my CRM knowledge, I have expertise in customer delight and conflict resolution. I have held leadership positions, working with diverse teams, as well as assistant roles, maintaining a positive attitude to motivate the group, always focused on achieving results and customer loyalty for the company.I also have experience with corporate clients, AAA customers, and sales of service packages. Currently, I am in the eighth semester of psychology, and I apply my academic knowledge in various work situations. Additionally, I have undergone training in excellent customer service during my 13 years as a flight attendant, including one that follows the Disney methodology for customer delight.Skills: Self-awareness, creativity, punctuality, effective communication, and innovation.
Current workplace
Janaina M.'s current company
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7 roles
Janaina M. work experience
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Recepcionista Administrativa Bilíngue
Current
Feb 2024 - Present
Hostess
Reservation management, in-person customer service, by phone, WhatsApp, and email, in Portuguese, English, and Spanish. Purchase requests and inventory control for stationery items. Use of the following systems: Opera, Opentable, Amadeus, and Volpe.Skills: Multitasking · Intercultural communication skills · Hospitality · Guest services · Guest experience · Interpersonal relationships · English
Dec 2022 - Feb 2024
Receptionist
Prime Sculp Spa
Managing the schedules of seven professionals. Providing bilingual customer service to luxury market clients (in-person, via WhatsApp, and over the phone). Selling spa packages and services. Handling inventory organization, monitoring massage therapists' production reports, and creating customer communication texts. Proficient in the Feegow platform.Skills: Interpersonal skills · Feegow · Luxury market · Customer service
Apr 2022 - Dec 2022
Owner
Culinária Pitanga
I performed the vital functions of the company, ranging from administrative aspects to customer service. I manage the daily routine of two employees. For many months, I was also responsible for managing social media and engaging with online customers, as well as photographing products and creating digital content.For my training, I followed a self-taught path, relying on free courses from Sebrae, as well as researching secure online content about business plans, customer success, management, and digital media.
Jul 2021 - Apr 2022
Flight Attendant
I served as a team leader and flight instructor. At TAM and Latam, I was able to take internal courses to enhance interpersonal skills and customer service leadership.I have experience in catering to an executive-level clientele, providing bilingual service on both domestic and international flights.Skills: Interpersonal skills, Bilingual customer service, Emergency procedures, Airlines, Customer service, English, Commercial aviation.
Nov 2010 - Aug 2020
Flight Attendant
I performed the role of team leader and flight instructor. I took company-sponsored courses focused on customer service and safety.Skills: Interpersonal skills, Emergency procedures, Airlines, Customer service.
Oct 2007 - Oct 2010
4 education records
Janaina M. education
Psicologia, Cr. 9.19
Positive Psychiatry And Mental Health, Psychology
Competências Profissionais, Emocionais E Tecnológicas Para Tempos De Mudança, Produtividade
Airline Flight Attendant
Varig Flight Training Center
FAQ
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What company does Janaina M. work for?
Janaina M. works for Autônomo.
What is Janaina M.'s role at Autônomo?
Janaina M. is listed as Psicóloga clínica at Autônomo.
Where is Janaina M. based?
Janaina M. is based in Rio De Janeiro, Brazil while working with Autônomo.
What companies has Janaina M. worked for?
Janaina M. has worked for Autônomo, Vision Marine Training, Grand Hyatt Rio De Janeiro, Prime Sculp Spa, and Culinária Pitanga.
How can I contact Janaina M.?
You can use AeroLeads to view verified contact signals for Janaina M. at Autônomo, including work email, phone, and LinkedIn data when available.
What schools did Janaina M. attend?
Janaina M. holds Psicologia, Cr. 9.19 from Unisuam.
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