I have over 16 years of experience in customer service, both bilingual and multicultural. Leveraging my CRM knowledge, I have expertise in customer delight and conflict resolution. I have held leadership positions, working with diverse teams, as well as assistant roles, maintaining a positive attitude to motivate the group, always focused on achieving results and customer loyalty for the company.I also have experience with corporate clients, AAA customers, and sales of service packages. Currently, I am in the eighth semester of psychology, and I apply my academic knowledge in various work situations. Additionally, I have undergone training in excellent customer service during my 13 years as a flight attendant, including one that follows the Disney methodology for customer delight.Skills: Self-awareness, creativity, punctuality, effective communication, and innovation.
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Psicóloga ClínicaAutônomo
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Recepcionista Administrativa BilíngueVision Marine Training Feb 2024 - Present -
HostessGrand Hyatt Rio De Janeiro Dec 2022 - Feb 2024Reservation management, in-person customer service, by phone, WhatsApp, and email, in Portuguese, English, and Spanish. Purchase requests and inventory control for stationery items. Use of the following systems: Opera, Opentable, Amadeus, and Volpe.Skills: Multitasking · Intercultural communication skills · Hospitality · Guest services · Guest experience · Interpersonal relationships · English -
ReceptionistPrime Sculp Spa Apr 2022 - Dec 2022Rio De Janeiro, Rio De Janeiro, BrasilManaging the schedules of seven professionals. Providing bilingual customer service to luxury market clients (in-person, via WhatsApp, and over the phone). Selling spa packages and services. Handling inventory organization, monitoring massage therapists' production reports, and creating customer communication texts. Proficient in the Feegow platform.Skills: Interpersonal skills · Feegow · Luxury market · Customer service
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OwnerCulinária Pitanga Jul 2021 - Apr 2022Rio De Janeiro, Rio De Janeiro, BrasilI performed the vital functions of the company, ranging from administrative aspects to customer service. I manage the daily routine of two employees. For many months, I was also responsible for managing social media and engaging with online customers, as well as photographing products and creating digital content.For my training, I followed a self-taught path, relying on free courses from Sebrae, as well as researching secure online content about business plans, customer success, management, and digital media.
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Flight AttendantLatam Airlines Nov 2010 - Aug 2020Rio De Janeiro, BrasilI served as a team leader and flight instructor. At TAM and Latam, I was able to take internal courses to enhance interpersonal skills and customer service leadership.I have experience in catering to an executive-level clientele, providing bilingual service on both domestic and international flights.Skills: Interpersonal skills, Bilingual customer service, Emergency procedures, Airlines, Customer service, English, Commercial aviation. -
Flight AttendantWebjet Airlines Oct 2007 - Oct 2010Rio De Janeiro, BrasilI performed the role of team leader and flight instructor. I took company-sponsored courses focused on customer service and safety.Skills: Interpersonal skills, Emergency procedures, Airlines, Customer service.
Janaina M. Education Details
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Psychology -
Varig Flight Training CenterAirline Flight Attendant
Frequently Asked Questions about Janaina M.
What company does Janaina M. work for?
Janaina M. works for Autônomo
What is Janaina M.'s role at the current company?
Janaina M.'s current role is Psicóloga clínica.
What schools did Janaina M. attend?
Janaina M. attended Unisuam, University Of Sydney, Pucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul, Varig Flight Training Center.
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Janaína Vanzelli M S Conicelli
Legal Manager | Labor And Social Security | Tax | Esg | People And Project ManagementSão Paulo, Sp -
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