Jana Hill Email & Phone Number

Salt Lake City, Utah, United States

• Coordinate home health nurses, physical therapy and hospice.
• Transportation for and attending weekly doctor visits.
• Monitoring and documenting patient condition, including checking vital signs, recording food/water intake and monitoring and delivering medications.
• Personal needs such as bathing, dressing and grooming.
• Planning and preparing meals, all housekeeping, and being near as a constant companion.

Lehi, Utah

• Managed two teams within Customer Operations including a team of Customer Success Managers and a team of Post-Operation Level One Support.
• Project Manager for the development of the Customer Success Manager job functions including: Team Metrics, Standards and Performance, Processes, Employee Development and Training, Mission, Vision and Motto.
• Project lead for the development of procedures and documents
• Built strong relationships with cross functional and field support teams.
• Reduced the length of time Solar Projects took for customer from Sale to Permission to operate by over 60%
• Oversaw up to 1500 Solar Projects at a given time, from Sale to Permission to Operate.

Provo, Utah Area

• Hired, trained, scheduled and monitored employee performance.
• Developed and delivered training to employees including both on boarding and on going training.
• Built a strong, unified team dedicated to assisting customers. Involved employees in decision making and held creative competitions to motivate employees.
• Improved customer satisfaction scores by 10% achieving a 90% satisfied rating through training and coaching.
• Recognized as SME for international training in customer service and technical support.
• Key contributor to development of global training manual in technical and soft skills.