Jana Petrarca Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Notified is a communications business owned by West. Expanded role by leading global teams (AMERs, EMEA and APAC) and further defining operational success, managing an org of 280+ support staff.

Chicago, IL

Intrado purchased the digital marketing solutions offering from Nasdaq in 2018, which included the product I support, GlobeNewswire. At West I have continued my roles from Nasdaq, but additionally have gained knowledge in the following areas:Budgeting headcount, increasing efficiencies, BCP planning, working with P&L owners on needs of the business and.

Responsible for 24/7 editorial operations business. This includes: staffing, customer service, client retention, budget for 100+ operations staff.Formulated KPIs for upper management.Created ABC Staffing model for 24/7 operations.

Greater Chicago Area

• Manage operations for GlobeNewswire, a Nasdaq company. Currently oversee approximately 90 employees, ranging from associate editors to editorial supervisors and managers.
• Work in constant contact with publicly-traded and private clients to ensure their releases are distributed seamlessly and accurately.
• Coordinate service expectations and delivery between the Nasdaq Global Product offerings and clients.
• Compile monthly sales and distribution reports for upper management.
• Create monthly Editorial report detailing new policies and procedures, along with expectations on meeting our annual bonus numbers.
• Attend sales/client meetings to speak on the GlobeNewswire product offering.

Greater Chicago Area

• Managed daily operations of Editorial department at a major newswire. Supervised a staff of approximately 50 Editors (35 in Los Angeles, 15 in Chicago). Managed a hectic news desk to ensure that press releases and.
• Assisted clients (publicly traded, private and PR/IR/SEO firms) to ensure their press releases were wire appropriate and posted correctly.
• Performed “content checks” on press releases to verify suitability for distribution and in turn protect relationships with journalists.
• Assisted Upper Management, Marketing and Sales with client or downstream partner issues. Participated in conference calls with clients to resolve service issues.
• Handled escalated client issues, including policy-related matters, press release errors and other client concerns. Created solutions for problems, often under intense time pressure.

Washington D.C. Metro Area

• Communicated with broadcast members regarding problems or questions concerning wire services
• In charge of updating AP Member website with member information
• Point Person for AP Express, a press release distribution service

Greater Minneapolis-St. Paul Area

• Managed CONUS Florida assignment desk
• Produced, researched and wrote stories
• Coordinated three daily satellite news feeds