Janay Ingram Email & Phone Number

•Logged all service calls and daily activities into the service monitoring software and dispatched tasks into proper technical teams.•Enroll large, complex companies in the CES survey.•Collect confidential economic data records obtained through telephone interviews or other approved means to meet established monthly performance.•Performs non-response prompting and edit reconciliation of self reported data.•Review error messages, correct data, and resolve early reporting, bad registry information, and daily ‘sync’ reports where applicable.•Develops and maintains training and operational procedures. •Tests new software and procedures and provides feedback to the supervisor and DCC Manager.•Participated in special projects, project implementation and development.

· Meet daily sales goals and individual membership sales goals.· Provide exceptional customer service and explain Sam’s Club promotions to all store visitors.· Promote sales, membership purchases, as well as providing great food services, as a cashier while adding on to keep item deletion per transaction at zero.· Handle all point of sales transactions including cash, credit and debit cards.· Assist customers with order taking from Bakery and Deli departments

· Provide critical and daily support to the CEO.· Assess the urgency and importance of situations and take the appropriate action to determine the necessary level of CEO and/or other executive involvement.· Heavy calendar management, requiring interaction with both internal and external contacts.· Track deadlines, prioritize; and manage multiple projects and follow through on issues in a timely manner· Assist with general administration and clerical duties such as dictation and correspondence from the CEO and other executives.· Reconcile credit card bills and process expense reports, organize and coordinate travel arrangements both domestic and international, manage email and other contact lists.· Assist with receptionist duties using a multi-line phone system, and efficiently direct incoming calls to appropriate party and handle incoming and outgoing electronic and written communications.

· Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. · Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. · Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. · Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.