As a ServiceNow Practice Lead; it’s my privilege and pleasure working together with our strategic and enterprise customers to devise and execute on clearly defined and communicated transformation vision and outcomes that sets a “North Star” for teams in implementing the Now Platform to deliver business value. It helps them understand how their work contributes to broader business goals, and helps senior management see the benefits of their technology investment.We define Customer Success as: Prescriptive guidance to achieve business outcomes.We subscribe to the belief that a solid transformation vision should address four questions:1. Vision – What’s the ideal future state for our customers and team?2. Expected business outcomes – What business value will we realize?3. Desired business capabilities – What execution strategies are necessary to achieve this vision?4. Key measures of success – How will we know when we’ve realized our targeted value?Key Vertical Market Expertise:• Finance • Insurance• Healthcare• Higher Education • State/Local GovernmentCore Competencies:Agile Process Business Intelligence and AnalyticsBusiness Process Improvement and ManagementChange Management - TransformationChannel Partner DevelopmentCloud TechnologyCompetitive IntelligenceComplex Solution Design & SellingC-Suite NegotiationCustomer Experience ManagementData Visualization AnalyticsEnterprise Content ManagementEnterprise Service ManagementIdentity ManagementInteroperabilityMaster Data ManagementMobilityPopulation Health ManagementRevenue Growth and P&L ManagementStrategic Alliances & PartnershipsStrategic Analysis & Marketing DefinitionsUnified Communications