Jane Barr

Jane Barr Email and Phone Number

Change and Transformation Manager @ HM Revenue & Customs
United Kingdom
Jane Barr's Location
United Kingdom, United Kingdom
Jane Barr's Contact Details

Jane Barr work email

Jane Barr personal email

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About Jane Barr

Senior Customer Service Specialist with over 15 years experience & knowledge gained in multi-faceted service industry sectors. Experience of a wide remit of Customer Service roles performed within Business Operations, Multi Site Customer Service Virtual Teams, Desk & Field Account Management & Project Management of new business & innovation.I have a broad range of skills which also include People Performance, HR Generalist skills, Change Management, Customer Strategy & lasting customer relationships. My key strength is adaptability and change management together with an ability to multi-task on a number of projects whilst still achieving all round performance and targets from direct managerial reports and teams. I achieve results by being persistent, determined and tenacious. My positive attitude and can do approach helps me to quickly engage with people, stakeholders and customers and eliminate pain points in an organisation developing clear strategic plans as a priority. My Objective is to engage with similar professionals and showcase my skills for future opportunities.Specialties:- Performance Management and development of people through coaching and motivational tools- Change Management - Re-structuring of 3 Customer Service Centres in my career- Virtual Teams - Experience with desk/field and business teams- Account Management & Field Management & Customer Journey Mapping- Engagement & Communication face to face, via telephone with customers and stakeholders- HR Generalist and experience in Redundancy, Sickness, Appeal and RecruitmentProjects- Applied Acumen Project Deployment for Improving Processes- B2B development and transformation of business customer service- Projects - Customer Satisfaction and Net Promoter- E-Commerce transformation and Manual Billing to Electronic Billing- Account Management Transformation to Regional and Internal Account Management- Project To integrate Service Cloud into Customer Services

Jane Barr's Current Company Details
HM Revenue & Customs

Hm Revenue & Customs

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Change and Transformation Manager
United Kingdom
Website:
gov.uk/HMRC
Employees:
24632
Jane Barr Work Experience Details
  • Hm Revenue & Customs
    Change And Transformation Manager
    Hm Revenue & Customs
    United Kingdom
    View
  • Hm Revenue & Customs
    Change & Transformation Manager
    Hm Revenue & Customs Jan 2023 - Present
    Manchester Area, United Kingdom
    Program Transition for Borders & Trade - Northern Ireland Directorate
    View
  • Jmb Customer Service Specialist Limited
    Business Transformation Manager
    Jmb Customer Service Specialist Limited Apr 2022 - Present
    Manchester Area, United Kingdom
    View
  • Jmb Customer Service Specialist Limited
    Managing Director
    Jmb Customer Service Specialist Limited 2015 - Present
    Manchester, United Kingdom
    View
  • Co-Op
    Sap Optimisation - Business Design Manager (Temp Contract)
    Co-Op Feb 2022 - Apr 2022
    Manchester Area, United Kingdom
    SAP Business Design & Optimisation
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  • Co-Op
    Business Process Owner - Sap Transformation Team
    Co-Op Sep 2019 - Apr 2022
    Manchester, United Kingdom
    View
  • Elis
    Customer Service Plant Manager @ Elis
    Elis Jun 2017 - Sep 2019
    Liverpool, United Kingdom
    View
  • Jmb Customer Service Specialist Ltd - Director
    Management Contractor - Bae Systems Ltd
    Jmb Customer Service Specialist Ltd - Director Sep 2015 - Apr 2017
    Preston, United Kingdom
    Management Contractor for HR Service Management supporting Business Clients to maximise their business units in line with people, process and specification performance. Focusing on supporting people within the Marine Service businesses and their requirements within the HR functionality. Ensuring that all customer service provided is commercially viable for both Clients and HR together with a strong focus for exceeding customer satisfaction perception for customers across the board.
  • Crescent Purchasing Consortium
    Customer Service Strategy Manager
    Crescent Purchasing Consortium Feb 2014 - Sep 2015
    Manchester, United Kingdom
    To transform and define a full end to end customer service strategy for CPC.To generate a positive customer experience through a review of all key touch points and develop a clear journey map for members and suppliers. To generate a pipeline of opportunities through a tailored marketing strategy.To develop and grow field representatives, web technical team and helpdesk functions.To review and deploy a strong customer relationship management programme throughout… Show more To transform and define a full end to end customer service strategy for CPC.To generate a positive customer experience through a review of all key touch points and develop a clear journey map for members and suppliers. To generate a pipeline of opportunities through a tailored marketing strategy.To develop and grow field representatives, web technical team and helpdesk functions.To review and deploy a strong customer relationship management programme throughout the company and its user's to enable a one single view of the customer network.To improve the net promoter scoring and response rate of customer satisfaction surveys by targeting the sector of audiences within education effectively. Show less
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  • Ocs Group Uk/Cannon Hygiene
    Head Of Customer Service
    Ocs Group Uk/Cannon Hygiene Jul 2012 - Jan 2014
    Morecambe
    Responsible for 50 FTE and wider role of engagement within Customer Service & Operations. Deployment of radical cultural change with employees to move towards placing the “customer at the heart” of everything they do. Achieved through training, communication, customer interaction and live case studies. Overall result to mutually benefit customers and employees of Cannon Hygiene. •Performance Management & Training of 50 FTE including customer facing & supporting personnel.… Show more Responsible for 50 FTE and wider role of engagement within Customer Service & Operations. Deployment of radical cultural change with employees to move towards placing the “customer at the heart” of everything they do. Achieved through training, communication, customer interaction and live case studies. Overall result to mutually benefit customers and employees of Cannon Hygiene. •Performance Management & Training of 50 FTE including customer facing & supporting personnel. •Direct influence on Sales & Account Management processes for National & Key Account Managed Customers.•Project Team Management of £250k debt recovery by 2012 financial year end – forecasted and achieved. •Mobilisation of Key Contracts from on-boarding to active integration and billing (Travis Perkins & Johnsons).•Helpdesk & Retention Projects focusing on lean operating procedures to improve customer access routes.•Business process transformation and development of Scripts, electronic audits, web chat & telephone techniques.•Deploying major change within Customer Services with integration of Customer Facing and Support Functions.. Show less
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  • Royal Mail
    Business Operations Manager
    Royal Mail Jan 2011 - Nov 2011
    Manchester, United Kingdom & Stoke
    Business Operations Manager managing 58 FTE including 8 Direct Report Managers. Reponsible for Small Medium Enterprise Customer Network, multi- site Telephone Operations, High Profile Business Complaints Mailing Analysis with Compensation Budget. Project Responsibility of New Business Projects and Intensive Wraparound Service for new and existing key account clients. Overall rationalisation and restructure of closing site including engagement and communication.
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  • Royal Mail
    Business Operations Manager
    Royal Mail Apr 2009 - Jan 2011
    Barnsley & Salford & Location Independent
    Business Operations Manager for a new Business site and also responsible for six Field Direct Reports across four sites. Responsible for total of 40 FTE. Developed training needs analysis for knowledge gaps, stakeholder development, mentoring, coaching and to introduce key supporters across the community for Field and New Site. Additionally, responsible for growing and retaining accounts both Key & SME Customers. Additional projects of E-Commerce change model and migration of 5,500… Show more Business Operations Manager for a new Business site and also responsible for six Field Direct Reports across four sites. Responsible for total of 40 FTE. Developed training needs analysis for knowledge gaps, stakeholder development, mentoring, coaching and to introduce key supporters across the community for Field and New Site. Additionally, responsible for growing and retaining accounts both Key & SME Customers. Additional projects of E-Commerce change model and migration of 5,500 customers. Manual & Electronic billing programme of change, successful tranformation of 5000 customers purchasing from manual electronic billing. Show less
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  • Royal Mail
    Senior Field Service Team Manager
    Royal Mail Jun 2009 - Oct 2009
    Location Independent
    Managing 6 Field Service Managers responsible for Key Account Customers to the value of £40 million. Contact penetration, face to face contact with clients and growing and switching products. Developed £2million new business and retained £40 million accounts. Deployed Cutomer Satisfaction Project and raised profile of Field Service Managers to Board Level through analysis and MIS reporting. Additional responsibility of 35 FTE to develop business skills and set up site effectively to deal… Show more Managing 6 Field Service Managers responsible for Key Account Customers to the value of £40 million. Contact penetration, face to face contact with clients and growing and switching products. Developed £2million new business and retained £40 million accounts. Deployed Cutomer Satisfaction Project and raised profile of Field Service Managers to Board Level through analysis and MIS reporting. Additional responsibility of 35 FTE to develop business skills and set up site effectively to deal with business customers. Engagement, Collaboration and Communication with Key Stakeholders to derive a successful and continued training needs analysis and working partnership for future support within the business to mutually benefit customers and teams. Show less
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  • Royal Mail
    Operations Manager
    Royal Mail Jul 2007 - Jan 2009
    Manchester, Peterborough & Stoke/Location Independent
    Operational Manager responsible for 70 FTE including 10 Managerial reports across 3 sites, Salford, Stoke and Peterborough. Leading Platinum, Gold and Silver Service for Account Managed Portfolio Customers across a multi-site operation. Integrated proactive contact plan on Siebel and completed a data cleanse to enable differentiation of key customer influencers. This resulted in a one system view for service, sales and operations. Developed an on going service training plan and attended… Show more Operational Manager responsible for 70 FTE including 10 Managerial reports across 3 sites, Salford, Stoke and Peterborough. Leading Platinum, Gold and Silver Service for Account Managed Portfolio Customers across a multi-site operation. Integrated proactive contact plan on Siebel and completed a data cleanse to enable differentiation of key customer influencers. This resulted in a one system view for service, sales and operations. Developed an on going service training plan and attended customer and sales strategy meetings to present and participate improvements for all parties. Worked effectively on mailing house credit projects and customer satisfaction data improvements. Communication and Virtual team working extensively to produce results of £25 million Getting Fairly Paid Revenue with my direct reports. Show less
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  • Royal Mail
    Business Customer Service Manager
    Royal Mail Jan 2004 - Jul 2007
    Manchester, United Kingdom
    Managing Key Accounts worth £100 million, Centrica, British Telecom, La Redoute and Tesco. Attended customer sites and visits and worked closely with sales team on the strategy and development of the customer. Presented all round service strategy to customers and how it supported the one view and access into the business. Worked closely with key influencers in the above companies and ad daily and weekly conference calls to ensure full wraparound service.
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  • Royal Mail
    Business Mailing Analysis Manager
    Royal Mail Jul 2001 - Jan 2004
    Manchester, United Kingdom
    Managed claims & compensation team of 15 people working with Top 1000 Business Customers. Delivered considerable cost savings and visited customers to discuss compensation and negotiate mutually beneficial outcome for Royal Mail and customers. Training and developing of team and development and implementation of technical system which reduced compensation. Overall escalation point for business customers and complaints and adopted a preventable solution for referral to ombudsman.
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Jane Barr Skills

Management Change Management Account Management Team Leadership Customer Satisfaction Crm Coaching Performance Management B2b Operations Management Leadership Customer Experience New Business Development Logistics Strategic Planning Customer Engagement Customer Retention Customer Service Employee Engagement Team Management Budgets Business Process Improvement Recruiting Sales Outsourcing Team Building Project Planning Negotiation E Commerce Stakeholder Engagement Data Analysis Market Research Hr Generalist Training And Development B2b Integration Strong Coaching And Motivational Skills Customer Onboarding Customer Centric And Positive Connectivity Interviewing Human Resources Leading Meetings Mentoring Teamwork Strategy Training Process Improvement Employee Training Analysis Culture Change Time Management Purchasing People Management Direct Marketing Salesforce Marketing Audits And Planning

Jane Barr Education Details

Frequently Asked Questions about Jane Barr

What company does Jane Barr work for?

Jane Barr works for Hm Revenue & Customs

What is Jane Barr's role at the current company?

Jane Barr's current role is Change and Transformation Manager.

What is Jane Barr's email address?

Jane Barr's email address is j-****@****l.co.uk

What schools did Jane Barr attend?

Jane Barr attended Liverpool Hope University.

What are some of Jane Barr's interests?

Jane Barr has interest in Travelling, Open Water Swimming, Walking And Hiking, Disaster And Humanitarian Relief, Animal Welfare.

What skills is Jane Barr known for?

Jane Barr has skills like Management, Change Management, Account Management, Team Leadership, Customer Satisfaction, Crm, Coaching, Performance Management, B2b, Operations Management, Leadership, Customer Experience.

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