Jane Broad Email & Phone Number

Glasgow, Scotland, United Kingdom

Managing a portfolio of key customer accounts and developing strategic relationships to ensure customer engagement and satisfaction.UK sponsor for all active implementations with oversight of the project plans, ensuring appropriate governance to achieve our mutual objectives.

Glasgow, Scotland, United Kingdom

Responsible for the student-focused central academic services of Registry, Student Conduct, Student Learning Development and also the Business Support services for the Academic Services division. Focussed on coordinating pan-University groups to plan and implement changes to policy. Prioritisation of, and advocacy for, the student academic experience.

Glasgow, United Kingdom

As business owner of the systems/solutions forming the student digital experience, worked as an internal consultant to colleagues across Student & Academic Services to understand long-term and evolving needs and requirements and act as a product owner in the relationship with IT Services.Development of a governance framework for the identification and.

Strategic responsibility for leading and managing to the development and support of the University's student information systems (Oracle Campus Solutions).Creating a vision for the development and support of the student information system in the context of the University’s Strategic Plan ensuring that resources are allocated in line with the strategic.

• Full member of the HEUG board of directorsA participant at EOUC (EMEA Oracle User Community) Act as the representative for the whole EMEA CommunityConference Chair for the Inaugural HEUG EMEA Conference, London October.
• To provide a forum for the sharing of information, expertise and experience on the selection, implementation, and effective use of Oracle Applications products;
• To provide a forum for presentations from Oracle management, developers and business partners to keep the EMEA HEUG informed as to changes in direction, product plans and other areas of concern;
• To maintain a mechanism for establishing, and communicating to Oracle Corporation and to the Higher Education User Group (HEUG), users' collective priorities for the future development direction and enhancement of the.
• To maintain a robust and effective communications channel with Oracle Corporation regarding their Product set, their upgrade and support; and
• Developing relationships with key members of the Higher Education sector.

Acting as an aide to the President as part of the Executive Team on the Board of Directors; Chairing the Higher Education Product Council and the annual Advisory Group Summit;Coordinating the annual advisory group planning cycle;Working with Oracle Strategists and General Managers on product related issues that will benefit HEUG’s Members; Mentoring.

With a focus on student and academic related systems, processes and data, to support the Registrar and Deputy Chief Executive in the initiation, development and delivery of change, including implementation of systems and processes to deliver significant benefits to the University.

Helping to determine future strategy & direction by providing strategic advice on and leading a rolling programme of systems developmentsEnsuring a focus on improving customer experience and satisfactionProject managementRisk & issue managementProgress review and management of variance

Project management & directorship of a successful 2 year project to replace the University's student information system and improve process efficiency.In excess of 30,000 customers including applicants, students, central administration departments and academic staff - implementing new systems and processes (admissions, registration, enrolment, tuition.