Responsible for design and delivery of a new Service area and implementation of Microsoft Dynamics for prospective students aimed at delivering £1.2M annual benefitsManagement of third party supplier contract delivery, including sprint planning and tracking, commercial milestones, change requests and negotiations, testing, training and solution maintenanceManagement of the Programme and Course Information Management project including investigation and analysis of processes (including governance and decision making), procurement options, market research and recommended solutions with business casesEmbedded strong change management methodologies and empowerment strategies to implement and adopt large change initiative across a complex and devolved institution

Cross functional solution analyst for implementation of the OneUniversity ERP solution across HR, Finance, Research and Student Management – Vendor: TechnologyOneFacilitation of workshops and sessions for requirements elicitation, prioritisation and user test case scenariosDevelopment of rich documentation around solution requirements, scenarios and option recommendationsVendor relationship management – including collaborative approach to solutions, outcomes and R&D roadmap developmentAdvanced process modelling to improve efficiency and align with strategic business modelsStakeholder engagement and analysis – including presentations and representations at Institutional committees and boardsProject Management of deliverables and risk management in conjunction with the PMO

• Initiate and develop Project Briefs in accordance with identified Institutional priorities• Engage with business users, technical teams and vendor on specified projects to ensure solution is fit for purpose, future proofed and increases business efficiencies or gaps• Project Manage assigned projects, including budgets, resources (testing and developers), user groups, creation of agile user stories, project reports, training and deployment iterations• Interrogate Student System and integrated databases to troubleshoot ad-hoc issues or to propose alternative or new solutions to identified gaps or inefficiencies, including writing SQL queries • Keep abreast of Institutional and legislative changes that require system solutions and analysis• Participate in vendor and sector run user groups, including creation of presentations at these events

• Develop business cases, options analyses and plans that provide context for IS investment and informsolution selection, strategy development etc.• Analyse, devise, and design systems/solutions to meet a wide range of requirements across all Educationsystems (eg. UnitE, Tequios, Celcat)• Design, configuration, support and maintenance of the business application systems and associatedreports used by SRUC and external parties in line with area of specialisation.• Management of and liaison with external suppliers for project and problem resolution purposes.• Creation and maintenance of system documentation and procedures.• Manage all Student System upgrade schedules including analysis of introduced and changed functionality,software upgrade process and user acceptance testing and sign off• Provision of systems training in systems used in area of specialisation.Key achievements: Current Project Manager for implementation of new Unit-e functionality for Work BasedLearning (VQMT). Development and integration of one centralised student timetable in CELCAT following theSRUC merger.

Analyse, scope and implement legislative changes or institutionally driven enhancements to databases andprocesses to ensure government compliance, effective and efficient data management and reporting. Thisincludes heavy stakeholder relationship management, data specifications for reports, functions and in-depthanalysis of the Student Management System database design and vendor liaison for enhancement or bugfix requests.• Reconcile and report student government loan data, equity and academic scholarship data and payments,scholarship donor contributions• Research, analyse, present the annual tuition and other charges fee setting data including national andinternational sector and trend analysis, financial market data, and annual increase percentages to ensurefinancial viability and competitive tuition rates across the domestic and international stage• Manage all fees relating to a student lifecycle, including international and domestic tuition, administrationand graduation charges• Manage invoicing, payments and financial sanction processes and cycles• Staff management across the Student Management Unit comprising of 23 staff within a team of 3managers.Key achievements: Implementation of newly legislated government student fee (SSAF) across StudentSystem and business process in whole of Institution. Developed and implemented new automated publishedfee calculation and for International Students on website and student system for communication.

Analyse impacts resulting from course and policy changes on operations, student management and thestudent experience• Attend and provide advice and analysis at Programs Committee, School and Academic Board meetings• Draft submissions, reports and prepare briefing papers on matters related to student rules and academicpolicy• Provide advice and assistance to relevant university staff on students and course administration• Maintain and implement data in Student One based upon Academic Board approval• Facilitate, chair and minute Admin Forum meetings• Facilitate University prize and medallist information, as well as graduate speakers for graduationceremonies• Manage Elite Athlete information and draft policyKey achievements: Implemented new Student System functionality and process to handle annual studentprizes and medal information including ceremonies and prize donor billing and contact information within thecentralised Student management System

Coordinate the collection of all activities and data of the Teaching and Learning Centre (TLC) and producereports to Executive• Coordinate the Centre's professional learning activities, including courses, programs, visiting scholars,seminars and web developments. Establish and maintain administrative systems and processes.• Interrogation of course and student statistics for the Graduate Certificate of Higher Education (Learning andTeaching) course• Develop and maintain online registration and evaluation processes for workshops, seminars and events forthe Centre• Redesign new TLC website and maintenance of existing site• Participate in working parties and committees as a member of the TLC staff or on behalf of the Director• Support and pursue applicants for internal grants and awards, and support those successful to apply fornational recognition• Develop new systems and processes for the collection and maintenance of TLC data and activities, andtrain staff in their use• Produce user documents for new systems, and update out of date resourcesKey achievements: Developed and implemented TLC database to capture KPI’s relating to course trainingdelivery, curriculum planning and

Manage and coordinate the implementation of a university wide Credit Precedence Database• Build and maintain positive working relationships with stakeholders, project sponsors and externalcontractors.• Facilitate project committee meetings and project workshops and document business requirements, trainingneeds analysis, impacts and user needs that arise from these forums.• Research and develop new approaches to service delivery to improve the suite of services provided by thedirectorate• Prepare and deliver documentation (reports, proposals and working papers) and presentations to Executiveand senior community members• Manage the day to day progress of projects and track milestone achievements, budgets and contractsKey achievements: Specification, initial development and partial implementation of a credit precedencedatabase for quick reference and search of existing recognition of prior learning arrangements

Graduations, examinations, enrolments, student fees, research student management, HECS remission processes, online enrolment, international student and visa confirmation