Jane Brooks Email & Phone Number

Remote

Act as the frontline support for members, assisting with inquiries related to healthcare benefits, claims, coverage, and eligibility. Provide timely and accurate information to address member concerns and inquiries via phone, email, or chat.Investigate and resolve member issues, escalating complex cases to appropriate teams when necessary. Proactively identify opportunities to improve processes and enhance the member experience.Maintain accurate records of member interactions, including inquiries, resolutions, and follow-up actions. Ensure compliance with regulatory requirements and company policies.

Remote

Collaborated on document reviews and critical thinking tasks, establishing workflow processes for project management. Developed strategies enhancing customer experience, leading to a 25% increase in long-term client retention.Implemented feedback systems, resulting in a 30% decrease in customer churn rate by analyzing and implementing solutions.

Remote

Led HR coordination and administration, optimizing recruitment and onboarding processes.Oversaw interview coordination and hiring procedures, emphasizing critical thinking and attention to detail. Conducted detailed collaboration document reviews, maintaining high-quality outputs within deadlines.

Remote

Managed multiple client accounts, exceeding engagement targets by 40% through effective social media optimization strategies and content creation.Utilized Photoshop/Canva for content creation and managed paid social media advertising campaigns, driving a 50% increase in client visibility and engagement.

Los Angeles County, California, United States

Patient liaison: Schedule appointments, handle inquiries, and ensure excellent patient service. Administrative support: Maintain records, manage schedules, and assist with billing and insurance claims. Documentation: Maintain accurate records, process paperwork, and ensure compliance with regulations.