I am a dedicated and results-driven professional with over 6 years of experience in customer service, administration, and cross-functional collaboration. My expertise lies in streamlining processes, enhancing operational efficiency, and building strong relationships with clients and colleagues alike.With a proven track record of problem-solving and clear communication, I excel in managing complex tasks while maintaining a high standard of quality and attention to detail. My adaptable approach and strategic mindset allow me to thrive in fast-paced environments, where I am committed to driving positive outcomes and continuous improvement.I am passionate about contributing to impactful work, learning new skills, and embracing challenges that foster growth. I look forward to connecting with like-minded professionals who value collaboration, innovation, and a commitment to excellence.
Healthcare
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Member Service SpecialistHealthcare Jan 2024 - PresentRemoteAct as the frontline support for members, assisting with inquiries related to healthcare benefits, claims, coverage, and eligibility. Provide timely and accurate information to address member concerns and inquiries via phone, email, or chat.Investigate and resolve member issues, escalating complex cases to appropriate teams when necessary. Proactively identify opportunities to improve processes and enhance the member experience.Maintain accurate records of member interactions, including inquiries, resolutions, and follow-up actions. Ensure compliance with regulatory requirements and company policies.
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Customer Success ManagerCool Wrld Media Llc. Jan 2021 - Oct 2023RemoteCollaborated on document reviews and critical thinking tasks, establishing workflow processes for project management. Developed strategies enhancing customer experience, leading to a 25% increase in long-term client retention.Implemented feedback systems, resulting in a 30% decrease in customer churn rate by analyzing and implementing solutions.
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Development ManagerVector Marketing Jan 2023 - Sep 2023RemoteLed HR coordination and administration, optimizing recruitment and onboarding processes.Oversaw interview coordination and hiring procedures, emphasizing critical thinking and attention to detail. Conducted detailed collaboration document reviews, maintaining high-quality outputs within deadlines. -
Digital Marketing ManagerJasmin Llc. Mar 2019 - Dec 2020RemoteManaged multiple client accounts, exceeding engagement targets by 40% through effective social media optimization strategies and content creation.Utilized Photoshop/Canva for content creation and managed paid social media advertising campaigns, driving a 50% increase in client visibility and engagement.
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Administrative AssistantWestside Dental Care Apr 2017 - Mar 2019Los Angeles County, California, United StatesPatient liaison: Schedule appointments, handle inquiries, and ensure excellent patient service. Administrative support: Maintain records, manage schedules, and assist with billing and insurance claims. Documentation: Maintain accurate records, process paperwork, and ensure compliance with regulations.
Jane Brooks Education Details
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Business Administration And Management, General
Frequently Asked Questions about Jane Brooks
What company does Jane Brooks work for?
Jane Brooks works for Healthcare
What is Jane Brooks's role at the current company?
Jane Brooks's current role is Customer Success Manager | Administrator & Data Entry Specialist.
What schools did Jane Brooks attend?
Jane Brooks attended Fresno City College.
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Jane Brooks
Greater Seattle Area2gmail.com, sitecore.net2 +120679XXXXX
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1gmail.com
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2harris.com, salisburymgt.com
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3sextoncompanies.net, sextoncompanies.net, sextoncompanies.net
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