Jane Duncan Email & Phone Number

United Kingdom

United Kingdom

• Promoted from Administration Assistant.
• ISO Certification Leadership: Spearheaded Triaster's ISO 9001:2015 & ISO 27001:2013 certification programmes, ensuring rigorous compliance and maintaining an up-to-date internal IMS. Collaborated with external.
• Operational Excellence: Acted as the central point of contact for all operational matters, streamlining communication and decision-making processes. Implemented best practices to enhance efficiency and productivity.
• Strategic Planning: Played a pivotal role in company restructuring, providing insights and strategies to align with changing business objectives and market dynamics.
• Document Control & Management: Oversaw the release cycle of controlled documents, ensuring timely reviews and updates. Implemented a robust document management system, enhancing accessibility and reducing retrieval.
• Leadership & Team Development: Supervised the Cotswold Office Manager, providing mentorship and guidance. Conducted weekly individual meetings to review performance, set objectives, and address concerns, fostering a.

Wallingford, Oxfordshire, United Kingdom

• Operational Support: Acted as a pivotal support for the company’s business operations team, including assisting the Managing Director. Played a key role in streamlining operations and ensuring efficient workflow.
• Clerical Excellence: Managed a wide range of clerical tasks, from handling phone calls and emails to document preparation. Demonstrated meticulous attention to detail in supporting the finance team, processing.
• Stakeholder Communication: Served as the first point of contact for visitors and customers, ensuring a positive first impression and fostering strong relationships. Liaised with suppliers, negotiated deals, and ensured.
• Research & Analysis: Conducted in-depth research to support various business initiatives, providing valuable insights and data to drive decision-making.
• Event Coordination: Took charge of managing internal and external events, from planning and logistics to execution, ensuring successful outcomes and positive feedback.
• Office Management: Proactively maintained office policies, ensuring compliance with health and safety standards. Managed public training course bookings, ensuring optimal utilisation of resources and maximising revenue.

Abingdon, Oxfordshire, United Kingdom

• Promoted from Helpdesk Operator
• Team Leadership: Led and mentored a dedicated team of 6, instilling a culture of excellence and ensuring the delivery of exceptional client service. Conducted regular performance reviews, provided training, and set.
• Operational Management: Oversaw the helpdesk operations, ensuring timely resolution of client queries and issues. Implemented efficient workflows and processes to enhance the team's responsiveness and reduce turnaround.
• Stakeholder Communication: Acted as the primary liaison between senior management, clients, and suppliers. Regularly reported on helpdesk performance metrics, client feedback, and areas of improvement to senior.
• Financial Oversight: Managed the processing of supplier invoices, ensuring accuracy and timely payments. Collaborated with the finance department to streamline the invoicing process and resolve any discrepancies.
• Client Relationship Management: Fostered strong relationships with clients, ensuring their needs were met and addressing any concerns promptly. Conducted regular feedback sessions to gather insights and continuously.

Abingdon, Oxfordshire, United Kingdom

• Client Support: Served as the first point of contact for clients, addressing their queries, concerns, and requests with professionalism and efficiency. Demonstrated excellent communication skills in liaising between.
• Invoice Management: Played a pivotal role in processing supplier invoices, ensuring accuracy and compliance with contractual terms. Collaborated with the finance team to ensure timely payments and resolve any financial.
• Team Collaboration: Worked closely with other departments, facilitating cross-functional collaboration, and ensuring seamless communication. Shared insights and feedback from clients to enhance service offerings and.